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Communications.Transformed. is a podcast dedicated to the future of enterprise communication. Whether you’re looking for strategic counsel on moving your business to the cloud, to improving your customer experience from “I don’t know” to “I got this”, or to simply learn from industry thought leaders about what types of communication challenges customers face every day, this is the podcast for you. Each episode features topics like: enterprise communication, customer experience, employee experience, communication infrastructure, digital transformation and more.
||Clean09. Make Your Mom Proud with Customer Experience Best Practices from Jeanne Bliss||On this week’s episode, we chat with Jeanne Bliss, the customer experience pioneer and CEO of Customer Bliss, about crafting extraordinary customer experiences. Jeanne pulls from her expertise to discuss how C-suite executives can drive the customer..||1/10/2019||Free||View in iTunes|
||Clean08. From Extinct Stores to the Phygital Age, Our Year End Retail Insights and Predictions w/ Russ Chadinha and Carl Boutet||On this episode, host Randy Ksar looks back at the world of retail in 2018. From the extinction of treasured stores to the blurring of the physical and digital retail space, guests Russ Chadinha and expert Carl Boutet, share their highlights of the...||12/20/2018||Free||View in iTunes|
||Clean07. How Digital Transformations are Creating Innovative Businesses w/ Giancarlo Di Vece||On this week’s episode, host Randy Ksar chats with Giancarlo Di Vece, President at Unosquare, about all things digital transformation. From the changing role of technology in business operations to the need for input and ideas from the people who...||11/29/2018||Free||View in iTunes|
||Clean06. Transforming the Customer Experience in Healthcare w/ Expert Mark Beckner||We’re talking how to implement new technology within the healthcare industry on this week’s episode of Communications. Transformed. Our guest is Mark Beckner, Principal at Inotek Consulting Group. Mark is an enterprise solutions expert and tells...||11/16/2018||Free||View in iTunes|
||Clean05. Meet Jitsi, the Open Source Video Communications Technology w/ Emil Ivov||On this episode, our host Randy chats to Emil Ivov, Founder and Project Lead at Jitsi, an online community that offers multi-platform, open source video conferencing solutions. Emil talks about how Jitsi got started and why open source has been the...||11/7/2018||Free||View in iTunes|
||Clean05. Open Source Best Practices For Your Business w/ Jitsi’s Emil Ivov||Part two of two, this episode is the final installment of Randy’s chat with Emil Ivov, Founder and Project Lead at Jitsi. Listen in as they discuss the top challenges businesses have with open source technology and how to overcome them. Stay tuned...||11/7/2018||Free||View in iTunes|
||Clean04. Using Data Visualization to Showcase Insights For Improving Your Business w/ Dr. Kristen Sosulski||On this episode of Communications. Transformed., we learn the nuts and bolts of data visualization from NYU Stern Associate Professor, Dr. Kristen Sosulski, who literally wrote the book on it. Listen in as Dr. Sosulski explains how to make data...||10/25/2018||Free||View in iTunes|
||Clean03. What Retailers Need to Know to Stay Relevant with Consumers And Lower Costs w/ Russ Chadinha||We’re back this week with Russ Chadinha, Director of Solutions Marketing here at 8x8. Russ dives headfirst into a few ways that retailers can lower their communications costs and also gives his top tips for what to look for in a provider to make...||10/25/2018||Free||View in iTunes|
||Clean02. How Using Augmented Reality Can Improve Customer and Employee Experience w/ Bang and Olufsen||We head across the pond to our London office for this great interview with Simon Silva, Global Retail and Customer Experience Manager for Bang and Olufsen. Simon shares with us the incredible things they are doing with AR to change the customer and...||10/11/2018||Free||View in iTunes|
||Clean01. The Challenges Facing Retailers in the New Communication Landscape w/ Russ Chadinha||Randy Ksar, Senior Social Media Manager at 8x8, and host of the Communications. Transformed. podcast talks with his colleague, Russ Chadinha, Director Solutions Marketing at 8x8 on the challenges retailers are facing.||10/4/2018||Free||View in iTunes|
||CleanThe Future of Enterprise Communications w/ Randy Ksar||Randy Ksar, Senior Social Media Manager at 8x8, and host of the Communications. Transformed podcast talks about how this podcast will help businesses grow their employee and customer experience through engaging guests and authentic conversations.||10/4/2018||Free||View in iTunes|
Excited for this show
So great to see this show live as a part of the production team and excited to see where it goes in the future!
I loved the interview with Dr. Sosulski. Great ideas about data visualization and funny anecdotes. :)
So excited to see what Randy and the 8x8 team do with this show. Being a part of the production team, I’m incredibly excited to see that its live!