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AI: In Real Life is a podcast dedicated to democratizing artificial intelligence for today’s fastest growing companies. Whether you’re looking to learn from actual implementers and industry experts using the latest AI software to enhance every potential customer’s experience, or simply hear about making AI more accessible to a broader market, this is the podcast for you. Each episode features topics like: customer engagement, employee support, chatbots, natural language processing, data intelligence software, knowledge base, intuitive platforms, omni-channel engagement, live chat software, customer experience, customer service, customer interactions, deep learning, and more.
||Clean7. How an AI-Enhanced Support Team Elevates the Brand on Social w/ Tim Lopez||At this point every brand knows the power of social for brand awareness. But often the incoming data from customers and the potential it gives companies is either not known or unharnessed. Many companies try to use the same team responsible for the...||2/18/2019||Free||View in iTunes|
||Clean6: Big Companies Need to Be More Agile, Digital, and Analytics-Driven w/ Sid Raisoni||Incremental results get disrupted by smaller, more agile, often invisible companies. How do large businesses transform to stay ahead of the disruption? We hear a lot about digital transformation. But what does that mean? And how do you companies make...||2/11/2019||Free||View in iTunes|
||Clean5: Why Chatbots Are Here to Stay w/ Michael McGarvey||Chatbots are everywhere these days. It seems like you can’t log into any sort of SaaS website without seeing that little popup window in the bottom right-hand corner of your screen saying something to the effect of: “How can I help?” But are...||2/4/2019||Free||View in iTunes|
||Clean3. No, AI Won’t Destroy CSR Jobs. (But It Will Improve Them) w/ John Ragsdale||Directors and VPs come to him all the time with a unique problem: CIOs and CTOs handed them a budget for new technology. “Spend this money on AI and machine learning.” The budget isn’t the issue. The problem is knowledge. Between all the hype...||1/23/2019||Free||View in iTunes|
||Clean2. Building Great Customer Experiences Using AI w/ Micah Solomon||Is AI the savior or the death knell for CX? Micah Solomon, a customer service consultant, keynote speaker, and author, came on the AI:IRL podcast to discuss building great customer experiences using AI.||1/23/2019||Free||View in iTunes|
||Clean1. At the Intersection of UX and AI w/ Kat Dykes||Ultimately a product is only as good as its usability. The UX/UI of artificial intelligence is vitally important. With so many directions to explore, what are the areas that actually lead to real end-user improvement? On this episode of AI: In Real...||1/23/2019||Free||View in iTunes|
||CleanWhy You Should Listen to AI: IRL w/ Ryan Lester||AI: In-Real-Life is a podcast dedicated to democratizing artificial intelligence for today’s fastest growing companies. Whether you’re looking to learn from actual implementers and industry experts using the latest AI software to enhance every...||1/18/2019||Free||View in iTunes|
||Clean4. Why Natural Language Design Is the First Step to Make an Effective Chatbot w/ Hans van Dam||People are starting to realize how big a problem poor AI and chatbot design is. The end results companies design is often a terrible user experience. There’s a lack of understanding natural language design. Everyone stands to gain from chatbots that..||1/17/2019||Free||View in iTunes|
So excited to see this show come to life! For anyone looking to keep up with the implications of AI in today’s business environment, they’re going to want to hear this content.
Artificial Intelligence for Customer Service
Cutsomer service and support is one of the top "real life" use cases for AI, so it's great to see a podcast dedicated to this topic. I love all the insights from people who approach AI chatbots from different angles. Hearing stories from others' actual implementations helps us figure out how our business is going to get started with AI. Keep 'em coming!
The more i listen to this show, the more I'm fascinated by how AI shapes our daily lives and impacts the interactions we have with those around us. It informs our decisions and truly touches every corner of our lives. As a part of the production team for this show, I cannot wait to see where it goes!