Call Center Crew - Avoid Pitfalls, Overcome Challenges, and SUCCEED!
By Call Center Crew - Landon Rich
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We live and thrive on the daily success of agents, supervisors, and leadership teams around the world. CCC Podcast will bring you interviews from top telecom and contact center professionals to help educate, empower and execute in the every day grind.
||Clean2 Fundamental Principles in Operating a Call Center Team of Any Size||There are many principles and processes in operating a successful call center team. Landon Rich boils it down to the two most basic that are the KEY to winning with any team, in any location, handling any call type. Learn from his experience what...||2/21/2018||Free||View in iTunes|
||CleanAI and Machine Learning in Call Centers||The Future of Call Centers||2/9/2018||Free||View in iTunes|
||CleanHows the Times and Technology has changed for Contact Center IT Professionals||19 Year Call Center IT Veteran Bill Wiser talks to us about how he has had to adapt over the years to continually succeed in the BPO space. We discuss call routing equipment, connectivity, PCI compliance and much more on this Call Center Tech week.||1/24/2018||Free||View in iTunes|
||Clean17 years of Human Resources inside of Call Centers||Chris Hislop has over 20 years of experience inside of contact centers with 17 of those being in Human Resources. We cover everything from methods of recruiting and training. How to mitigate agent attrition and help drive a better culture as well as...||1/17/2018||Free||View in iTunes|
||CleanPeople, The Foundation of any Contact Center - CCC Podcast Episode 13||People are the foundation of any business but especially inside of a call center. Contact Center agents are the front line and face for the customers. Landon Rich walks through his experience and what he has seen from Executives down to Agents the...||1/10/2018||Free||View in iTunes|
||CleanGamification - Gimmick or Game Changer||The ever increasing popularity of gamification has made its way to the call center world. We dive in with expert Jaden Mecham to pick apart the topic, analyze the ROI and show the value of its implementation.||1/3/2018||Free||View in iTunes|
||CleanCC Alarm Monitoring Operations||Does your home or company building have an alarm system? Find out what happens behind the scenes in a contact center that handles alarm triggers, life alert pendants and more. Many things are the same but with a few unique twists.||12/27/2017||Free||View in iTunes|
||CleanThe Life of an Offshore Outsourcer||Ever wonder what living and working offshore was like? Cody Carter walks us through his past 5 years of living and operating a Contact Center in the Philippines. We dive into the living and location, call center and BPO, and must see vacation...||12/20/2017||Free||View in iTunes|
||CleanAttitude, Process, and Accountability with Sales Teams||Across any industry, vertical, or channel, these three principles apply and will drive any sales team to a new level. Call Centers and inside sales teams alike, Sam Foster takes us through his background and success with both.||12/13/2017||Free||View in iTunes|
||CleanKey Principles in Driving High Performing Call Center Teams||Learn key principles on how to drive even the lowest performing team to new levels inside of your contact center. Jacob Bentley shares his knowledge on what it takes to hit your goals and succeed.||12/6/2017||Free||View in iTunes|
||CleanOperating an Omni-Channel Call Center||Learn key principles on how to successfully operate an Omni-Channel Call Center. Whether you are on premise, in the cloud or simply managing contact center agents, these principles apply.||11/29/2017||Free||View in iTunes|
||CleanBuilding a BPO Legacy - Focus Services||27 years in the making||11/22/2017||Free||View in iTunes|
||CleanContact Center Agent Training, Best Practices, Attrition and more||Learn about successful class size, how engaging and interacting with the class drives down attrition and how to put out the best agents to the production floor. We interview Craig Northrup, with 9+ years of contact center experience and training.||11/17/2017||Free||View in iTunes|
||CleanDriving Performance inside of your Contact Center||We explore how Clearview performance management helps all teams inside of call centers have better visibility, be more engaged and drive performance. No matter which vertical or industry your Contact Center serves performance is the life blood.||11/16/2017||Free||View in iTunes|
||CleanShould you be Outsourcing your Call Center Work?||Go down the rabbit hole with Bryce Hayes, VP of Operations at Telarus to find out the "why's" and "how's" of outsourcing. We discuss strategy, quality control, and Bryce's personal experience living offshore.||11/15/2017||Free||View in iTunes|
||CleanMoving your Call Center from Premise to Cloud||From Prem to Cloud||11/14/2017||Free||View in iTunes|
||CleanThe Snowball of Death inside Call Center Accounting||Escape the snowball of death inside of call center accounting. Learn how Joseph Beckman drove down his payroll discrepancies to under .05% with over 800 agents helping the center have lower attrition and higher performance.||11/13/2017||Free||View in iTunes|
||CleanCall Center Crew Podcast Launch||November 13 Launch!||11/3/2017||Free||View in iTunes|
Just starting out but going to be great!!!
Knowledgeable with great guest hosts.