Case Closed Podcast
By Jeff Grosse and Cheryl Feldman
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Your hosts are Jeff Grosse and Cheryl Feldman; Salesforce MVPs and quite possibly two of the biggest fans of the Salesforce Service Cloud. Join us for a deep dive into topics, technology, and optimized use of the Service Cloud to serve customers like never before.
||Clean003 - Using ManyWho to Automate Contact Center Processes||Go way beyond standard workflow to true business process management on Salesforce with ManyWho||1/30/2016||Free||View in iTunes|
||Clean002 - History of the Service Cloud, Features, and Use Cases||Episode 002 gets at the history of the Service Cloud. It’s not been around as long as Salesforce has as a company, but it’s not that much younger than the Sales Cloud. It’s seen many evolutions over time though; in name, features, and possibilitie||12/30/2015||Free||View in iTunes|
||Clean001 - Introducing Jeff, Cheryl, and the Podcast dedicated to Salesforce Service Cloud||Meet Jeff Grosse and Cheryl Feldman, your hosts for the first podcast dedicated completely to the Salesforce Service Cloud and taking service and support experiences to the next level.||10/13/2015||Free||View in iTunes|
I wish they would start these up again.