CELab: The Customer Education Lab
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CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad advice that stop growth dead in its tracks.
||CleanEpisode 7 – Skilljar Connect Recap – Content Effectiveness||In this episode of CELab, Adam shares his experiences from Skilljar Connect, hosted in Seattle on November 14 and 15, 2018. Adam shares his experiences in talking on a panel hosted by Maria Manning Chapman from...||1/31/2019||Free||View in iTunes|
||CleanEpisode 6 – Connecting and Visualizing Customer Education||It’s increasingly clear that a big part of a Customer Education leader’s role also includes “Digital Transformation” or Automation. In other words looking at the software we use and thinking seriously about how it works...||1/17/2019||Free||View in iTunes|
||CleanEpisode 8 – Skills for Customer Education Leaders||What are the key leadership skills you need to be a Customer Education leader? Join Adam and Dave as they dive into three great skillsets, each one of which ties to a book. These are...||12/3/2018||Free||View in iTunes|
||CleanEpisode 5 – CEdMA Fall 2018 Conference Recap||In this episode, Adam recaps the highlights from CEdMA’s Fall 2018 Conference. If you’re unfamiliar with CEdMA, or the Customer Education Management Association, it is one of the primary organizations for Customer Education Leaders. Adam...||10/29/2018||Free||View in iTunes|
||CleanEpisode 4 – Hiring a Customer Education Leader||When we talk to Customer Success and Services leaders who are starting Customer Education teams, they don’t always have a lot of perspective on who the best hire is. They look at different experience levels,...||10/10/2018||Free||View in iTunes|
||CleanEpisode 3 – The LMS Discussion||In this episode, we’ll challenge the hypothesis: “The first piece of technology for a good Customer Education Program is a Learning Management System.”||10/1/2018||Free||View in iTunes|
||CleanEpisode 2 – Is Customer Education just “Training”?||In this episode, we’ll focus on what it takes to bootstrap your Customer Education program … from scratch!||9/3/2018||Free||View in iTunes|
||CleanEpisode 1 – Getting Started with Customer Education||Welcome to the Pilot episode of CE Labs – the Customer Education Laboratory! This podcast series is devoted to you – The Customer Education pioneers out there – to share what we, and others have...||8/16/2018||Free||View in iTunes|
Informative, Fun and Great Podcast!
Dave and Adam share priceless insight on customer education. They both bring an extreme amount of expertise, especially in the startup side of things. Everyone can’t listen to all podcasts, but if you are in Customer Education, you can’t miss this one.