Churn It Up: Customer Success Podcast
By Aly Mahan
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Churn It Up is *the* Customer Success podcast providing tips and tricks from the best and brightest in the world of CS. Hosted by Aly Mahan, it's perfect for anyone working on the frontlines of CS or Support, and for Account Managers at SaaS organizations. We share war wounds, bask in heroic tales, and generally just chat about all things Customer Success. This podcast turns attention to CSMs about the day to day projects they manage, and ideas they have on how to make CS easier for everyone. The aim is to inspire and educate, giving you actionable advice and the help you need to succeed. All CS, no BS.
||Clean#10: Why your customer health scores are not working with Irit Eizips, CSM Practice||About The Episode This week, Aly talks with Irit …||1/12/2018||Free||View in iTunes|
||Clean#9: How Customer Feedback Impacts Your Entire SaaS Org with Lisa Starita, Beekeeper||This week, Aly talks with Lisa Starita, Head of C…||10/25/2017||Free||View in iTunes|
||Clean#8: Customer Training Best Practices & Quick Wins with Linda Schwaber-Cohen, Skilljar||This week, Aly talks with Linda Schwaber-Cohen, C…||10/6/2017||Free||View in iTunes|
||Clean#7: How To Set Up Customer Health Scores from Scratch with Rachel Jennings, Assignar||This week, Aly talks with Rachel Jennings, CSM at…||8/25/2017||Free||View in iTunes|
||Clean#6: Using Video in Customer Success with Amaan Nathoo, Bonjoro||This week, Aly talks with Amaan Nathoo, Head of C…||8/11/2017||Free||View in iTunes|
||Clean#5: Customer Onboarding with Ola Puchta and Susan Ostojska, Growbots||This week, Aly talks with Ola Puchta and Susan Os…||8/4/2017||Free||View in iTunes|
||Clean#4: Customer Success Metrics with Ingmar Zahorsky, ChartMogul||This week, Aly talks with Ingmar Zahorsky, Direct…||6/12/2017||Free||View in iTunes|
||Clean#3 From Founding CSM to One of Many with Srajan Bhagat at Sauce Labs||This week, Aly talks with Srajan Bhagat, recently…||4/27/2017||Free||View in iTunes|
||Clean#2: How Hotjar manages Customer Success with Christian Nussbaumer||This week, Aly talks with Christian Nussbaumer, C…||4/5/2017||Free||View in iTunes|
||Clean#1: How to manage support content with Kimberley Porter, Huddle||Aly talks with Huddle's Instructional Designer, K…||3/15/2017||Free||View in iTunes|
Awesome podcast full of great advice
Exactly what I needed! Thank you for the smart interviews. Episode #10 blew my mind!
Episode #10 - is the best!!!
Thank You for this well developed discussion on health scores. It is excellent and very timely for my work leading customer success. I learned so much in 45 minutes. Solid questions and responses. Great interview. Thanks.