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Crack the Customer Code

By Adam and Jeannie

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

Customer Reviews

So much smarts...

If you have customers you should be listening to this podcast. Two smart guests, with lots of great advice and info — these two are pros!

Smart Conversation

Finally a podcast that deals specifically best practices in Customer Experience. Two sharp hosts and some great discussion. I found this podcast to be a great practical guide to the front lines of recruiting and retaining customers.

Points for any industry

Great topics and conversation on issues that can translate to any industry.

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