Creating Disney Magic
By Lee Cockerell
To listen to an audio podcast, mouse over the title and click Play. Open iTunes to download and subscribe to podcasts.
Description
Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
| Name | Description | Released | Price | ||
|---|---|---|---|---|---|
|
1 |
CleanCulture is Behavior and You Can Change It | This episode was recorded live in London, England. The audience asked me questions and I answered. Here are the questions found on the episode: What was the most successful initiative I launched in my career? Implementing the Disney Great Leader... | 2/18/2019 | Free | View in iTunes |
|
2 |
CleanBecoming a Servant Leader | A title does not make you a leader. A title may make you a manager, but not a leader. In fact, the bigger your title, the less you need to think of yourself and more about the people who count on you. It's not about me. It's about... | 2/11/2019 | Free | View in iTunes |
|
3 |
CleanHow to Handle Losing Money in Business | Losing money in your business is not an easy thing to deal with. When we opened Disneyland Paris, we were losing $1 million each day. Talk about pressure. One reason many businesses lose money is debt. Be careful how much debt you take on... | 2/4/2019 | Free | View in iTunes |
|
4 |
CleanTaking Care of Mental Health in the Workplace | Should employers help employees with mental health issues? Yes, of course. But it comes down to the individual supervisor to make something happen. If someone has never been late to work late, and now they are coming to work late 3... | 1/28/2019 | Free | View in iTunes |
|
5 |
CleanHow to Ask For a Pay Raise | We had a question from a listener who wanted to know how to ask for a pay raise. Truth is, I had never asked for a pay raise. I had some ideas, but perhaps my advice wasn't as solid as it could be. So we found an expert and asked him to join us... | 1/21/2019 | Free | View in iTunes |
|
6 |
CleanHandle Issues in Private and Praise in Public | On this episode of Creating Disney Magic, I answer a few more questions from attendees of the event in Indianapolis. If you handle a work issue privately with the employee, how does the rest of the team know you have dealt with the problem? When... | 1/14/2019 | Free | View in iTunes |
|
7 |
CleanSpeak Up and Share Your Opinion | Don't be afraid to speak up and share your opinion. These days, we've all got to get better faster. The best way to do this is getting input directly from people who are doing the work and the customer. They have more information than a CEO will... | 1/7/2019 | Free | View in iTunes |
|
8 |
CleanTake Control of Your Own Leadership Development | Leadership comes first. You have to get it right before you work on anything else. Once you get leadership right, everything else will come into line. On this episode of Creating Disney Magic, I answer a listener question about creating a... | 12/31/2018 | Free | View in iTunes |
|
9 |
CleanWhen Should You Ask For a Pay Raise? | Most people feel they are underpaid at their job. My whole career I thought I should have made more money. But when should you ask for a pay raise? You agreed to do a job at a salary, so knowing when you are providing enough value to ask... | 12/24/2018 | Free | View in iTunes |
|
10 |
CleanThe One Letter You Should Write Every Year | There is one letter I take the time to write for my family every year. Well, two letters, actually. One letter is to let each member of the family know how much I appreciate them. We all need more appreciation, encouragement, and... | 12/17/2018 | Free | View in iTunes |
|
11 |
CleanHow to Turn Around a Bad Reputation | This episode of Creating Disney Magic was recorded live in front of an audience in Indianapolis. One table in the front of the room was a table of high school students who are members of the Kiwanis Key Club. All the questions for this episode... | 12/10/2018 | Free | View in iTunes |
|
12 |
CleanDo You Have the Persistence to Be the Best? | This episode of Creating Disney Magic is recorded live in front of a live audience of 350 people in Indianapolis. We took questions from the audience while I answered live from the stage. Here are the questions I answer during this... | 12/3/2018 | Free | View in iTunes |
|
13 |
CleanCreating Magic With Words | Words help a business create magic. Get past the boring business language we have become accustomed to. Words help you get to someone's heart by getting to their brain first. Even when it comes to Disney, without the words magic... | 11/26/2018 | Free | View in iTunes |
|
14 |
CleanHow to Build Your Confidence | On this episode of Creating Disney Magic, I answer two listener questions, but they both tie together. With the first question, someone asks about working with a mentor. He is a young man who wants to know how to approach someone about working... | 11/19/2018 | Free | View in iTunes |
|
15 |
CleanThe Path to Creating Magic in Your Life | In this episode of Creating Disney Magic, we have another rapid-fire series of questions. Jody Maberry pulls out seven listener questions, and I provide a brief answer. Tell how you would work along with cast members to learn what they... | 11/12/2018 | Free | View in iTunes |
|
16 |
CleanTake the Risk or Have the Regret | This episode of Creating Disney Magic is a bit different than usual. Rather than focus on a single topic, we do a series of rapid-fire questions. In this episode, I answer the following questions: What is your biggest leadership failure... | 11/5/2018 | Free | View in iTunes |
|
17 |
CleanMaking Family Your Top Priority | Early in my career, I was so driven to successful I worked six days each week. I went to work early in the morning and came home late at night. I didn't see my wife or son enough. Together with my wife Priscilla, we came up with a plan that... | 10/30/2018 | Free | View in iTunes |
|
18 |
CleanHow to Have Difficult Conversations | Having difficult conversations is one of the toughest aspects of being a leader. Terminating someone, in my opinion, is the hardest thing. But having difficult conversations is second, and avoiding these conversations can often lead to having to... | 10/22/2018 | Free | View in iTunes |
|
19 |
CleanThree Leadership Qualities You Can't Learn in School | When I am looking to hire someone, I don't care where you went to school or what your grades were. To some degree, I don't care about your technical knowledge. I am more concerned about who you are. Have you experienced a hardship? Did you... | 10/15/2018 | Free | View in iTunes |
|
20 |
CleanHow Hard Should You Pursue Your Dream Job? | Many people have a job they would consider a dream job, but they never go for it. And if they do, they wonder how hard they should pursue it. There can be more than one way to get your dream job. Sometimes you need to take a job just... | 10/8/2018 | Free | View in iTunes |
|
21 |
CleanBuilding a Magic Culture in Your Organization | After 27 years with Disney, including becoming the Vice President of the Magic Kingdom, my son Daniel retired to pursue his own speaking and consulting career. At Disney, Dan had a wonderful career and a job most people would love to have. Yet, he... | 10/3/2018 | Free | View in iTunes |
|
22 |
CleanThe Secrets of a Great Resume | The secrets to creating a good resume may not be what you think. It is not design that matters. Or keywords. Getting people to know you, the person is what matters. Too often, people consider a complete resume to be a chronological list of... | 10/1/2018 | Free | View in iTunes |
|
23 |
CleanAsk Employees How You Can Do Better | The secret to understanding how you can operate your business better, serve customers better, and better support your staff is right in front of you. All you have to do is ask. Asking employees how you can do better is a powerful way to infuse new... | 9/24/2018 | Free | View in iTunes |
|
24 |
CleanHow to Promote Yourself | Did you know people used to call me Low-Key Lee? Don't make the mistake of thinking your work will stand for itself. People have to know you did the great work. I made this mistake when I interviewed with Marriott. When I assumed the great work... | 9/17/2018 | Free | View in iTunes |
|
25 |
CleanCreate Opportunities by Meeting New People | One of the most effective ways to create new opportunities is to meet new people. Meet people and keep in touch because you never know what could pop up later. If you don't know people they can't help you. If you don't know people you can't help... | 9/10/2018 | Free | View in iTunes |
|
26 |
CleanCreating Magic With the Guest Experience Cycle | On the 200th episode of Creating Disney Magic, we examine the Guest Experience Cycle. Disney implements the Guest Experience Cycle to make sure guest have the best vacation of their lives. Anticipation - Anticipate what your guests will... | 9/3/2018 | Free | View in iTunes |
|
27 |
CleanLead by Example | If you want to make a difference in your organization, you will have the most impact if you lead by example. On this episode of Creating Disney Magic, we talk about 3 different situations, including leading by example. Here are the first two: How to... | 8/27/2018 | Free | View in iTunes |
|
28 |
CleanUse 15 Minutes Every Morning to Create Magic | Often, people ask me about my morning planning time. I like that question because morning planning has helped me create magic. So many questions about morning planning time led me to create the Morning Magic Planning Course, which you can... | 8/24/2018 | Free | View in iTunes |
|
29 |
CleanHow to Make a Shift in the Way You Operate | People only change for two reasons; crisis or education. Making a life change because of education is much better, believe me. But too many of us wait until we are smacked in the face to make a change. Making a change is hard, though. In... | 8/20/2018 | Free | View in iTunes |
|
30 |
CleanHow to be a Great Coworker | This week on Creating Disney Magic, I answer two questions about working with co-workers. Working with Co-workers. Two questions both involve working with co-workers. First, how do you handle it if you have information or knowledge that can help... | 8/13/2018 | Free | View in iTunes |
|
31 |
CleanThe Manager is Always Responsible | No matter what business you are in, poor service happens because of the general manager. If bathrooms are dirty, don't blame the guy who cleans them. Look at the general manager. If food arrives late at a restaurant and service is lousy, it is... | 8/6/2018 | Free | View in iTunes |
|
32 |
CleanMaking Old Ideas New Again | This episode was recorded while I was in Italy. The sound quality is not the best because I had to find an internet connection that worked good enough to record. There is a reason I wanted to make sure we recorded an episode while I was in... | 7/30/2018 | Free | View in iTunes |
|
33 |
CleanHow to Deal With Gossip | Gossip can spread through an organization quickly, leaving a wake of confusion, rumors, and hurt feelings. You must deal with gossip quickly and clearly. But it all begins when you hire someone. Up front, during the onboarding process,... | 7/23/2018 | Free | View in iTunes |
|
34 |
CleanWhat Will Your Legacy Be? | What will your legacy be? Have you taken time to consider this? This episode of Creating Disney Magic is the second episode recorded live at Urbain 40 with a group from a live Mastermind meeting. You can hear the first episode here. People who were in.. | 7/16/2018 | Free | View in iTunes |
|
35 |
CleanDon't Underestimate Your Influence | This episode of Creating Disney Magic was recorded live in Orlando during a private mastermind event. Twelve people joined me and Jody Maberry to spend the day talking about business and creating magic. During our time together, we turned on the... | 7/9/2018 | Free | View in iTunes |
|
36 |
CleanStand Up For Yourself | In the last episode of Creating Disney Magic, we answered the first half of a series of questions from a listener. After listening to every episode of the podcast, a listener wrote in with a series of questions. The first half of the questions... | 7/4/2018 | Free | View in iTunes |
|
37 |
CleanIf You Believe in Something, Just Keep Going | This episode of Creating Disney Magic is a bit different. Let me tell you why; recently someone discovered the podcast and listened to all of the episodes in the catalog. After listened to well over 150 episodes, he had a list of questions he... | 7/2/2018 | Free | View in iTunes |
|
38 |
CleanHow to Handle Somone Gearing Down for Retirement | Imagine a basketball team where one player decides to stay in the offensive end of the court because it is easier for him. Running up and down the court is hard work. Would the other players allow it? Would the coach allow it? No way! And it should... | 6/25/2018 | Free | View in iTunes |
|
39 |
CleanHow to Turn a Business Around in 30 Days | If your business is struggling, it may be hard to hear this, but here is the candid truth...Your business is as good as you want it to be. Most business can turn things around in only 2 to 4 weeks. In this episode of Creating Disney Magic,... | 6/18/2018 | Free | View in iTunes |
|
40 |
CleanDon't Identify Yourself By the Work You Do | When you introduce yourself, or someone asks about you, what do you say? So many people discuss the work they do. This is especially a problem for those of us in the United States. Be careful about becoming who you work for instead of who you... | 6/11/2018 | Free | View in iTunes |
|
41 |
CleanHow to Be a Great Long Distance Leader | Remote teams are just a fact of business life now. There is no going back. Whether it comes from telecommuting, an organization spread out geographically or working with employees who work from remote locations, most organizations deal with remote... | 6/4/2018 | Free | View in iTunes |
|
42 |
CleanWhy You Need to Ask Why More Often | Sometimes you have to ask Why five times to get to the truth. What you hear at first is not always the truth. Or not the whole truth, anyway. At first, people put the best story up front. They hope it will be enough and you won't go... | 5/28/2018 | Free | View in iTunes |
|
43 |
CleanCreative Ways to Find and Hire New Employees | When you are searching for people to add to your staff, you have to have a wide approach. Don't just post a job opening and hope the right person applies. Finding the right person starts long before you have a job... | 5/21/2018 | Free | View in iTunes |
|
44 |
CleanDelegating Authority During an Emergency | Emergencies are the extreme example of finding out how well you have done in delegating authority. When you have an emergency you have no time for anyone to wonder what they should do and what responsibility they have. You have to sort it out... | 5/14/2018 | Free | View in iTunes |
|
45 |
CleanMastering the Four Guest Expectations | No matter how big or small your organization is, your customers all have the same expectations; Make me feel special Treat me as an individual Respect me Have knowledgeable employees Now, go through these four expectations with your team and... | 5/7/2018 | Free | View in iTunes |
|
46 |
CleanHow to Avoid an Us Versus Them Culture | Have you ever been in a situation at work where it seemed like it was Us versus Them? When you find this situation it often comes in the form of field staff vs. office staff. The problem comes from the top. This happens because the CEO lets it... | 4/30/2018 | Free | View in iTunes |
|
47 |
CleanHow Do You Win Back Lost Customers? | When you lose a customer, is it possible to win them back? Yes, it is possible, but don't even try to win a customer back unless you are ready to have them back. They left you for a reason. Fix the issue that caused them to leave in the first... | 4/23/2018 | Free | View in iTunes |
|
48 |
CleanHow to Stand Out in Your Job | Often, people ask me how to stand out in their job. Perhaps they want to know a secret. Something no one has told them before. But it is no secret. Most people know what to do, but they don't. If you want to stand out, focus on the basics. If... | 4/16/2018 | Free | View in iTunes |
|
49 |
CleanCreating Magic with Gratitude | Want to create a magic environment around you? Start with gratitude. When you are around someone who is grateful, you can feel it, can't you? I used to think about what I didn't have and complain about it. At some point in my career, I became... | 4/9/2018 | Free | View in iTunes |
|
50 |
CleanFacing the Truth About Bad Hires | Too often, when we have a bad employee, we assume we made a great hire and something then went wrong with the employee. The truth is, you made a bad hire. It is hard to admit, but it is true. In this episode of Creating Disney Magic, we... | 4/2/2018 | Free | View in iTunes |
|
51 |
CleanDoes Getting Fired Ruin Your Reputation? | Getting fired can feel like a big deal. It can feel like a blow to your confidence and your career. When I was younger, I took a job I shouldn't have and it led to me getting fired. It felt awful, of course. But it turned out to be... | 3/26/2018 | Free | View in iTunes |
|
52 |
CleanIs it Unrealistic to Have Big Dreams? | Walt Disney was a dreamer. Some would say he was unrealistic. Some would say he was unreasonable. But without his dreams, there would be no Mickey Mouse. No Snow White. No Disneyland or Disney World. If you have big dreams, people are... | 3/19/2018 | Free | View in iTunes |
|
53 |
CleanIt's Time to Take Care of the Customer | On this episode of Creating Disney Magic, a listener asks what I think is the biggest opportunity for the service industry. We've tried everything else, now let's take care of the customer. No gimmicks. No marketing campaign. No... | 3/12/2018 | Free | View in iTunes |
|
54 |
CleanDon't Stay Where You are Not Happy | This week I answer two listener questions. Although the details are different, both questions are in the same line of "my boss doesn't listen". Yes, it happens. There are some lousy bosses out there. People are insecure. Insecurity in leadership leads.. | 3/5/2018 | Free | View in iTunes |
|
55 |
CleanPlanning for Disruptions | If your organization has not experienced a major disruption in the past couple of years it is coming. Technology changes so fast, you may not even see the disruption before it hits. Look at what Amazon and Uber did to other businesses in their... | 2/26/2018 | Free | View in iTunes |
|
56 |
CleanHow to Have A Magical Job Interview | In my younger days, I had trouble talking about myself. They even called me "Low Key Lee" because I kept to myself. So you might not be surprised to hear I did not interview well. But as I became an expert and became more confident, I became... | 2/19/2018 | Free | View in iTunes |
|
57 |
CleanIncremental Sales Can Boost Your Bottom Line | Many businesses are missing a big opportunity by not finding the right time to make incremental sales. Or you could call it situational selling. In the right situation, you offer an additional service or product to the customer. It is what... | 2/12/2018 | Free | View in iTunes |
|
58 |
CleanWhy Are Routines Important? | Many people set resolutions to start a new year. Most of those people don't follow through. Usually, by February, people have already given up on losing weight, reading more books, or whatever resolution they set. They key is to do things... | 2/5/2018 | Free | View in iTunes |
|
59 |
CleanDoes Customer Service Hurt the Bottom Line? | Focusing on numbers and neglecting the customer has become too common. When times get tough, companies cut costs, often at the expense of customer service. Is that the right move? Does customer service really hurt the bottom line? Absolutely not.... | 1/29/2018 | Free | View in iTunes |
|
60 |
CleanOvercoming the Experience Gap | Anytime you get a promotion, especially when you are young, you may face an experience gap. Whether the experience gap is real or perceived, you have to address it. When I was in the hospitality industry, I spent time as a cook, a banquet... | 1/22/2018 | Free | View in iTunes |
|
61 |
CleanHow to Build Trust With Your Supervisor | Building trust with your supervisor is an art. All of us, well, most of us, want to build enough trust so we get more autonomy and responsibility in our job. If you want to build trust with your boss, you begin with results. Bring a... | 1/15/2018 | Free | View in iTunes |
|
62 |
CleanBuilding an Employee Referral System | At Disney World, we are always on the lookout for good people to become cast members. When we realized some of our best new cast members were referred by current cast members, we made a program out of it. We had cards cast members could carry.... | 1/8/2018 | Free | View in iTunes |
|
63 |
CleanIs it Your Job to Motivate Employees? | Often, people ask me about how to motivate employees. My answer...you shouldn't motivate employees. Of course, you should appreciate, recognize and appreciate employees. But your job is not to motivate employees. Your job is to hire the right... | 1/1/2018 | Free | View in iTunes |
|
64 |
CleanSpeak Up for What You Believe In | We come to you live again from the North Idaho Leadership Summit, hosted by St. Vincent de Paul. The audience asked questions and I answered. Again, we had a series of wonderful questions that lead to a series of candid conversations. ... | 12/25/2017 | Free | View in iTunes |
|
65 |
CleanOvercoming Challenges (Recorded Live with an Audience) | For the first time, Creating Disney Magic was recorded live in front of an audience. St. Vincent de Paul of North Idaho hosted a leadership summit with me as the speaker. At the end of the first session, we took questions directly from the... | 12/18/2017 | Free | View in iTunes |
|
66 |
CleanWhy Most Companies Get Hiring Wrong | During a recent visit to an upscale hotel, I asked the Bellman if there were a second luggage rack available for our room. "I don't know", was all he said. Can you imagine? Yes, you probably can because underwhelming service like that has... | 12/11/2017 | Free | View in iTunes |
|
67 |
CleanExcellent Service Comes from Excellent Training | This episode of Creating Disney Magic was recorded in the lobby of the Coeur d'Alene Resort in Coeur d'Alene, ID. It was the perfect setting to discuss customer service. When you are at a resort or hotel, or anywhere for that matter, and get... | 12/4/2017 | Free | View in iTunes |
|
68 |
CleanHow to Become a Culture Manager | In this episode, we talk about Jeff Merhige, executive director of Camp Widjiwagan. Jeff applied what he learned in Creating Magic to find new ways to serve better. Jeff wanted to be great, and now the Camp he runs in great. Change like this starts at.. | 11/27/2017 | Free | View in iTunes |
|
69 |
CleanThe Power of Appreciation | When I spoke to the Tennessee Air National Guard, the Colonel surprised me with a challenge coin. A challenge coin is usually an award for excellence given out by officers in the military. Over the years, as I have spoken to military... | 11/20/2017 | Free | View in iTunes |
|
70 |
CleanExceeding Expectations Through Innovation | This episode of Creating Disney Magic was recorded live at the Nashville airport. After 3 presentations in Nashville, we were waiting at the Nashville airport and took the time to record. You will like the fun, conversational feel of this episode.... | 11/13/2017 | Free | View in iTunes |
|
71 |
CleanWhat Should You Do if You Don't Get a Promotion? | Have you ever been passed up for a promotion? How did you handle it? If you feel you have been overlooked, there are a couple of ways you can deal with it. When you don't get a promotion can do nothing. Or you can complain to your friends and... | 11/6/2017 | Free | View in iTunes |
|
72 |
CleanHow Should You Approach a New Job? | When you start a new job, should you add your personal flavor right away? Or should you sit back and see how the new organization and staff operate? Personally, I would not do too much at first. Before I start to add my personality and ideas to... | 10/30/2017 | Free | View in iTunes |
|
73 |
CleanIs Technology the Answer for Time Management? | Often, people ask me about time management. It is a common question because I wrote Time Management Magic, and so many people struggle with getting work done. People are overwhelmed and are looking for an answer. This week on Creating Disney... | 10/23/2017 | Free | View in iTunes |
|
74 |
CleanThe Real Reason People Ignore Your Brand | with Donald Miller | 10/16/2017 | Free | View in iTunes |
|
75 |
CleanBuilding a StoryBrand | with Donald Miller | 10/9/2017 | Free | View in iTunes |
|
76 |
CleanThe Magic of Clarity With Business Partners | This episode we celebrate the 150th episode of Creating Disney Magic. On this episode, we take on two listener questions. We talk about what to look for when you partner someone in business. At Disney, we were clear on what would be involved in... | 10/2/2017 | Free | View in iTunes |
|
77 |
CleanImproving Customer Service by Traveling | I recently returned from a tour through several countries including Russia, Czech Republic Austria, and Hong Kong. It reminded me how traveling and gaining a new experience can help you serve people better. You are never as good as you... | 9/25/2017 | Free | View in iTunes |
|
78 |
CleanBecoming Qualified is the Key to Making More Money | When I was at Disney and someone would tell me they wanted more money, my answer was almost always "yes." But probably not in the way you think. Here is how I would tell people they could get more money; "There is always a position that pays... | 9/18/2017 | Free | View in iTunes |
|
79 |
CleanImplementing the Disney Great Leadership Strategies | There was a time when I was running Walt Disney World when I was frustrated we were not improving customer service quick enough. At the same time, we were not moving quickly enough to build trust with cast members. That was when I developed the... | 9/11/2017 | Free | View in iTunes |
|
80 |
CleanHow to Handle Angry Customers | In every organization and every business, we have to deal with angry customers. Some of them are so angry the situation can be hard to diffuse. When a family saves money for years to visit Disney and something goes wrong, they can get very... | 9/4/2017 | Free | View in iTunes |
|
81 |
CleanHolding Contractors to a High Standard | This week a listener asked a question about whether a company should hire employees or contractors. Sometimes organizations let contractors get away with behavior they would not let performers get away with. If you are going to use... | 8/28/2017 | Free | View in iTunes |
|
82 |
CleanThe One Question You Should Ask Every Employee | When I was in charge of East Coast Food & Beverage Operations for Marriott, I would stop by a hotel and meet with the waitresses and waiters. I would ask one question, "What problem can I solve for you today?" It was a small question with a big... | 8/21/2017 | Free | View in iTunes |
|
83 |
CleanHow to Handle an Exit Interview | When you leave a position, you are often asked to do an exit interview. How should you handle it? If you are taking a position in the same company, only tell them good things. Resist the temptation to explain how you could have been handled better, or.. | 8/14/2017 | Free | View in iTunes |
|
84 |
CleanThe Candid Truth About Candor | How candid are you with the people you care about? Candor does not show up as often as it should. But you can't have a healthy workplace without candor. If you want someone to do well, you have to tell them the truth with empathy. This is what... | 8/7/2017 | Free | View in iTunes |
|
85 |
CleanAre You Willing to Take a Risk? | If you have been to Disney World, you may have enjoyed a great meal at the California Grill. You may not realize the story behind what it took to create such a great restaurant. California Grill may seem like a standard at Disney World now, but... | 7/31/2017 | Free | View in iTunes |
|
86 |
CleanIntroducing New Employees to Your Culture | When you hire a new employee it can be difficult to introduce her to your company culture. This week, I answer a listener question from someone who is concerned about properly training employees while building a culture of trust without making Clarity.. | 7/24/2017 | Free | View in iTunes |
|
87 |
CleanWork Life Balance is a Myth | Work Life balance is a myth. You only have one life and it includes work, family, and your personal life. You have to get all those elements in rhythm, not balance. Here are three you can maintain the right rhythm in your life; Say No to most... | 7/18/2017 | Free | View in iTunes |
|
88 |
CleanWhy Aren't You Reaching for a Great Life? | with Lou Mongello | 7/10/2017 | Free | View in iTunes |
|
89 |
CleanWhat Was it Like to Open Disneyland Paris? | with Lou Mongello | 7/3/2017 | Free | View in iTunes |
|
90 |
CleanDealing With Criticism | How do you handle criticism? Criticism can be hard to take. Personally, I used to feel stung when someone criticized me, even if they were trying to help. When you make a mistake or receive criticism, the only way to handle it is to focus on being... | 6/26/2017 | Free | View in iTunes |
|
91 |
CleanContinuous Improvement Should Be Part of Your Culture | If you did not learn something new yesterday, you weren't paying attention. Every day is a chance to get better. To be successful, one of the most important traits is curiosity. If you are curious, you can improve every day. Some companies adopt... | 6/20/2017 | Free | View in iTunes |
|
92 |
CleanDon't Get Stuck Doing What You Don't Want to Do | This week on Creating Disney Magic, I answer a listener question about changing college majors. But it leads to a conversation that is important to you. We talk about not getting stuck. Too many people get stuck in a job get stuck in a job they... | 6/12/2017 | Free | View in iTunes |
|
93 |
CleanHow to Use Checklists to Improve Productivity | When people question the importance of checklists, I quickly mention pilots as an example. Would you like your pilot to fly the plane using a checklist or fly the plane based on what he remembers? Many airplane crashes are caused by pilot error. The... | 6/5/2017 | Free | View in iTunes |
|
94 |
CleanMeasuring Key Performance Indicators | Measuring Key Performance Indicators are part of the culture at Disney. Cast members know what we are reaching for and how our performance measures against the goal. Setting targets for performance is important. You can't improve what you do not... | 5/29/2017 | Free | View in iTunes |
|
95 |
CleanShould You Talk Politics at Work? | Politics is a tricky subject to talk about in the workplace. No matter which political side you agree with, you are likely to offend or incite someone who feels differently than you. Political talk at work is just like other aspects of your... | 5/22/2017 | Free | View in iTunes |
|
96 |
CleanLiving the Disney Experience | After hosting Creating Disney Magic for over two years, Jody Maberry spent four days at Walt Disney World. This gave him first-hand experience of the concepts I talk about every week on the show. In this episode, Jody brings forward some... | 5/15/2017 | Free | View in iTunes |
|
97 |
CleanShould You Take Advantage of Competitor's Mistakes? | When your competitor makes a mistake, should you take advantage of it? United Airlines has been in the news lately for mistreating customers. This is an obvious opportunity for competing airlines, but what is the best way to handle it? Some... | 5/8/2017 | Free | View in iTunes |
|
98 |
CleanWhy You Need to Plan Your Day | Imagine what it would be like if you went on vacation without planning first. You would pay more for a flight. You would end up staying in a hotel you don't like. All of us would avoid having a bad vacation through planning. Yet so few people take the.. | 5/1/2017 | Free | View in iTunes |
|
99 |
CleanSuccessful Leaders are Self Aware | One key trait in becoming a successful lead is self-awareness. To become self-aware, you need people who are willing to speak into your life. You need someone who will tell you the truth. Early in my career, I was defensive. Do you like to work... | 4/24/2017 | Free | View in iTunes |
|
100 |
CleanOvercoming Resistance to Change | Implementing change can be hard. A new policy can bump into many roadblocks, including seniority. Before you make a change, you have to understand how and why you are making a change before you sell it to employees in your... | 4/17/2017 | Free | View in iTunes |
|
101 |
CleanAre You Offending Your Customers? | Too many organizations overreact when a customer does something negative. Look at the signs you see at most organizations. What language do the signs use? You see words like "Don't", "Prohibited", "No". All words your guests and customers shouldn't... | 4/10/2017 | Free | View in iTunes |
|
102 |
CleanHow to Fire an Employee with Compassion | There will come a time when you have to fire an employee. Whether they can't get the job done anymore, or the requirements of the job have changed, there are situations when you have to let someone go. Depending on who you talk to, there are several... | 4/3/2017 | Free | View in iTunes |
|
103 |
CleanWomen in Leadership Roles | Change comes slowly in some organizations. It is not just organizations that change slowly. Even in some countries, change can take longer than you would hope. A young lady from Oslo, Norway asked my opinion about women in leadership roles... | 3/27/2017 | Free | View in iTunes |
|
104 |
CleanHow Can You Inspire Yourself? | How do inspire yourself? For me, inspiration comes from doing what I love. I focus on being a teacher and helping people grow. When I receive a note from someone explaining how Time Management Magic, or one of my other books, helped someone, it... | 3/20/2017 | Free | View in iTunes |
|
105 |
CleanHow Can a Small Business Compete With Big Business? | Often, small businesses have an advantage over big businesses. I know, it doesn't always feel like you have the advantage, but you can get to know your customers better. A big business may have a lot more products, more staff, and a bigger... | 3/13/2017 | Free | View in iTunes |
|
106 |
CleanMaking Employee Accommodations | Always remember, employees are unique people. We all have our individual needs. At times, we may need accommodations to keep the rhythm between professional and personal life in sync. In this episode of Creating Disney Magic, we examine... | 3/6/2017 | Free | View in iTunes |
|
107 |
CleanImplementing New Ideas in your Business | Good ideas are everywhere. You can learn something new to apply in your business by visiting competitors or even other businesses in a different industry. Visit museums, golf courses, churches. Creative ideas to spark a new way to do business could be.. | 2/27/2017 | Free | View in iTunes |
|
108 |
CleanManaging Time Conflicts | In this episode of Creating Disney Magic, I answer a listener question about managing time conflicts. Specifically, he asks about dealing with conflicts of schedule of what I have in my DayTimer and events scheduled by my assistant at... | 2/20/2017 | Free | View in iTunes |
|
109 |
CleanRemoving Hassles for Customers | To create a magical experience for your customer, you need to identify and remove any hassle the customer may encounter. In this episode of Creating Disney Magic, we examine how you identify what is getting in the way of your customer... | 2/13/2017 | Free | View in iTunes |
|
110 |
CleanWhat If You Can't Impact Change? | Is it possible to initiate change if you are not in a leadership position? Some organizations are reluctant to change. Sometimes a boss can think they know everything. All you can do is to finesse in a change. Ask your supervisor if they... | 2/6/2017 | Free | View in iTunes |
|
111 |
CleanIntroducing the Time Management Magic Course | The Time Management Magic Online Course is now available. Based on the book, Time Management Magic, this course goes deeper into the content and concepts behind the book. The book introduced you to the idea of Time Management Magic, the course... | 2/2/2017 | Free | View in iTunes |
|
112 |
CleanHow Leaders Can Build Trust | Today, many people are skeptical of leadership. How can you overcome this? People will remain skeptical until you build trust. You have to show you are credible, reliable, do what you say you are going to do, keep your promises. That is how you build... | 1/30/2017 | Free | View in iTunes |
|
113 |
CleanIs There an "It" Factor? | Is there an "It" factor? Do some leaders just get it? Yes, some leaders have it and some don't. But it is possible for you to learn it, enhance it, build it. You have to understand your impact on the people around you and consider leaving a... | 1/23/2017 | Free | View in iTunes |
|
114 |
CleanCommunicating with Vendors | In this episode, Lee discusses communication with vendors. A key to working with vendors is to get as much information as you can and be prepared. With more knowledge, you will understand if you are getting treated fairly. Use your judgment on... | 1/16/2017 | Free | View in iTunes |
|
115 |
CleanWhen Does it Make Sense to Take a Voluntary Demotion? | Does it ever make sense to take a voluntary demotion? At one point in Lee's career, he took a voluntary demotion when he was passed over for a promotion. In this episode of Creating Disney Magic, Lee explains the situation that led to the... | 1/9/2017 | Free | View in iTunes |
|
116 |
CleanShould You Give a Gift to a Supervisor? | During the holidays, gift giving can be awkward. Should you give a gift to your supervisor? As a supervisor, should you accept gifts from employees? During this episode of Creating Disney Magic, Lee examines gift giving in the workplace. We also... | 1/2/2017 | Free | View in iTunes |
|
117 |
CleanDo you have to be an Extrovert to Succeed? | Recently, a listener to Creating Disney Magic wrote in and said that it seems that Lee makes negative comments about introverts. In this episode, Lee addresses the listener complaint, but he also examines introverts. Lee himself is an... | 12/26/2016 | Free | View in iTunes |
|
118 |
CleanManaging Change in an Organization | Everyone organization will experience change. Change is healthy. The problem is people want everything to be the same, but they also want change. So change, even if it is good, can be disruptive. You have to manage change with customers but also... | 12/19/2016 | Free | View in iTunes |
|
119 |
CleanBe Determined to Make it Happen | In this episode of Creating Disney Magic, Lee Cockerell shares a travel story that nearly ruined his plans. Bad weather and canceled flights threatened Lee's chance to make a flight to South Africa for five speaking engagements. Instead of giving in... | 12/12/2016 | Free | View in iTunes |
|
120 |
CleanLessons From Opening 100 Marriott Hotels | During his time at Marriott, Lee opened 100 new hotels. In this episode of Creating Disney Magic, Lee shares what how Marriott was able to open so many hotels in a short amount of time. When you expand and open a new location, customers... | 12/5/2016 | Free | View in iTunes |
|
121 |
CleanThe Real Reason Work Doesn't Get Done | Sometimes work doesn't get done because of team members. Sometimes work doesn't get done because of bad policies, poor communication, or a number of other institutional reasons. The real reason work doesn't get done is because of poor project... | 11/28/2016 | Free | View in iTunes |
|
122 |
CleanIs it OK to be Average? | If not everyone can be the best is it okay to accept being average? We often put a wrong spin on success. Success is measured by happiness not by money. Listen in as Lee talks about what success looks like and what you can do if you're ready for... | 11/21/2016 | Free | View in iTunes |
|
123 |
CleanHow to Be Consistent with Employee Discipline | When it comes to employee discipline, you must remain consistent and fair. At Disney World, with over 73,000 cast members, the only way to remain consistent and fair is to have a documented system in place. In order to get fired at Disney, you... | 11/14/2016 | Free | View in iTunes |
|
124 |
CleanWorking with Remote Teams | It is becoming more common to have team members who are working from remote locations. In this episode of Creating Disney Magic, Lee tackles the challenge of communicating and leading a remote team. For managing teams, having a podcast... | 11/7/2016 | Free | View in iTunes |
|
125 |
CleanThe Value of Unannounced Visits | When Lee Cockerell was the Executive Vice President of Walt Disney World, he would schedule visits at various properties. But he also made sure he visited the properties unannounced as well. You have to know what it is like to do business with... | 10/31/2016 | Free | View in iTunes |
|
126 |
CleanHow to Balance Between Service and Budget | Creating Disney Magic has hit the 100 episode milestone. Lee Cockerell and Jody Maberry reflect on the past 100 episodes and then answer a listener question. Lee talks about the struggle of the balance of having enough staff to deliver an... | 10/24/2016 | Free | View in iTunes |
|
127 |
CleanCreating Magic in Your Career | Lee Cockerell's fourth book, Career Magic, is now available. In this episode of Creating Disney Magic, Lee discusses stories from the book and gives valuable career advice. CLICK HERE to order Career Magic from Amazon. | 10/17/2016 | Free | View in iTunes |
|
128 |
CleanHow to Handle Unexpected Success | The hit movie Frozen was an unexpected success for Disney. In this episode of Creating Disney Magic, Lee Cockerell discusses how Disney handled the success. Lee also talks about how you can handle unexpected success in your business. The key is... | 10/10/2016 | Free | View in iTunes |
|
129 |
CleanAttitude Makes the Difference | In this episode of Creating Disney Magic, Lee Cockerell answers two listener questions, both about attitude. Attitude makes the difference in they way you serve customers and guests. Attitude will set you and your organization apart. If... | 10/3/2016 | Free | View in iTunes |
|
130 |
CleanTips on Getting Hired at Disney | Often, Lee Cockerell gets questions about how to get hired at Disney. Truth is, it is not easy to get hired at Disney World. It gets harder when you can not afford, in salary or the step back in your career, to take an entry level job. ... | 9/26/2016 | Free | View in iTunes |
|
131 |
CleanGetting Paid is Good Customer Service | Do you ever have trouble getting paid what you are owed? A collection problem can be the beginning of the end of a business. In this episode of Creating Disney Magic, Lee Cockerell gives counsel on how businesses can get paid when customers are... | 9/19/2016 | Free | View in iTunes |
|
132 |
CleanCombining Technology and Service | Applied the right way, in the right situations, technology can help you create magic and serve customers better. Applied in the wrong way, technology can move you further away from customers. In this episode, Lee examines how restaurants and other... | 9/13/2016 | Free | View in iTunes |
|
133 |
CleanShould you be Social Friends with Employees? | Is there a downside to being social friends with people who report directly to you? It can turn into a difficult situation. The more you get to know people in a personal friendship, it can become difficult to handle some situations... | 9/6/2016 | Free | View in iTunes |
|
134 |
CleanThe Story Behind Disney Pins | While Disney was preparing for the millennium celebration, some cast members recommended Disney adopt the idea of tradable pins. The cast members had been at the Olympics and noticed athletes traded pins to each other. The idea was adopted by... | 8/30/2016 | Free | View in iTunes |
|
135 |
CleanMaintaning High Standards | Maintaining high standards can be a challenge in any setting. It becomes even more difficult when you have a large company, are dispersed geographically, or work with franchisees or independent distributors. In this episode of Creating Disney Magic,... | 8/23/2016 | Free | View in iTunes |
|
136 |
CleanWhy Traditions are Getting in Your Way | Recently, Disney began to allow facial hair. Through guest surveys and rigorous examination, Disney realized an old policy had become a tradition. Facial hair on cast members did not tarnish to Disney image, or change the positive feelings guests have.. | 8/16/2016 | Free | View in iTunes |
|
137 |
CleanRetail the Disney Way | If you have ever been to Disney World and made a retail purchase, you probably noticed how well the cashier treated you. Rather than going through the motion, a cast member working in retail engages customers and adds to the overall Disney... | 8/9/2016 | Free | View in iTunes |
|
138 |
CleanPartnering With Your Boss | In this episode of Creating Disney Magic, Lee Cockerell shares about his relationship with Al Weiss, who was Lee's direct supervisor at Disney World. The great relationship Lee had with Al allowed them to partner together to become more effective in... | 8/2/2016 | Free | View in iTunes |
|
139 |
CleanBe Nice to Everyone on the Way Up | In this episode of Creating Disney Magic, Lee Cockerell shares how a relationship Lee built at Marriott led to an eventual job offer at Disney. Relationships and connections you make early in your career can have an impact on your career years... | 7/26/2016 | Free | View in iTunes |
|
140 |
CleanDealing With Tragedy | Lately, it seems we hear about a new tragedy every day. Even Disney World, the happiest place on earth, is not immune from tragedy. In this episode of Creating Disney Magic, Lee Cockerell talks about how to deal with tragedy and how to move on... | 7/19/2016 | Free | View in iTunes |
|
141 |
CleanWhen Should You Leave Your Job? | Do you ever find yourself wondering if it is time to leave your job? Do you wish it was Friday, even though it was only Monday morning? Showing up every day to a job you don't enjoy and where you are not appreciated can be tough. If you want to... | 7/12/2016 | Free | View in iTunes |
|
142 |
CleanCustomer Service Stories | We have many examples of customer service stories in our lives. Most of them are bad. In fact, we probably have come to expect poor service. There are times when we get service so good we want to share the experience with others. In this episode... | 7/5/2016 | Free | View in iTunes |
|
143 |
CleanHelping Employees Return to Work | Employees have personal issues. Sometimes those issues will require time away from work and with that, a transition back to work. In this episode, Lee Cockerell discusses how to handle employee's personal issue. He begins by explaining how to... | 6/27/2016 | Free | View in iTunes |
|
144 |
CleanPreparing Students for Job Interviews | If you have a student in your life, this episode of Creating Disney Magic will provide insight to help them interview and prepare for their first job. Lee offers ideas to prepare for an interview, how to conduct yourself during an interview and... | 6/21/2016 | Free | View in iTunes |
|
145 |
CleanDo the Hard Stuff First | "If you want your time to count, you must count your time." - Kary Oberbrunner If you want to do the most important work and have the most impact, you need to have a difficult conversation with yourself. You need to understand what you are doing... | 6/14/2016 | Free | View in iTunes |
|
146 |
CleanShould Companies be Involved in Community Service? | Should companies be involved in community service? At Disney, there is a culture of helping the community. Cast members work hard and put in long hours and then give their time and money to improving the community. Whether it is the company as a... | 6/6/2016 | Free | View in iTunes |
|
147 |
CleanSeven Guest Service Guidelines | If you have met Lee Cockerell in person, there is a good chance he handed you a bookmark. The bookmark is a promotion piece that includes information on all of his books. The bookmark also includes Disney's Seven Service Guidelines. Lee explains... | 5/31/2016 | Free | View in iTunes |
|
148 |
CleanDealing with a Bully in the Workplace | If you have a bully in the workplace, it is going to have a negative impact on productivity and employee morale. As a leader, if you have a bully in the workplace you have to address it promptly and directly. Nobody has the right to intimidate... | 5/24/2016 | Free | View in iTunes |
|
149 |
CleanLeading a Discouraged Team | In this episode of Creating Disney Magic Lee answers a listener question about leading a discouraged team. If you take on a leadership role with a team that has had a tough time with the previous leader or feel discouraged, you have to be... | 5/16/2016 | Free | View in iTunes |
|
150 |
CleanLeading People Older Than You | It is not uncommon for someone to leading people who are older than they are. This situation can cause pushback; people may feel the boss selected the wrong person, you could now be supervising someone who didn't get the job, or people are... | 5/9/2016 | Free | View in iTunes |
|
151 |
CleanOnstage Service vs Backstage Service | At your organization, you are putting on a show every day. Everygreat show has two performances going on simultaneously; onstageand backstage.Consider seeing a play at the theater. The onstage show isobvious. You watch the actors, see the props, and... | 5/3/2016 | Free | View in iTunes |
|
152 |
CleanMaintaning Employee Morale | Good leaders create a trusting culture | 4/26/2016 | Free | View in iTunes |
|
153 |
CleanCustomer Service in Government | You can Create Magic in Government too | 4/19/2016 | Free | View in iTunes |
|
154 |
CleanMetrics and Measurement | Measure what is important and work to get better every day | 4/12/2016 | Free | View in iTunes |
|
155 |
CleanEmpowing Front Line Staff | Customers want front line staff to solve their problem | 4/5/2016 | Free | View in iTunes |
|
156 |
CleanImproving Customer Service | How to get better at serving | 3/29/2016 | Free | View in iTunes |
|
157 |
CleanThe Difference Between Training and Development | Training and development impact your organization in different ways | 3/22/2016 | Free | View in iTunes |
|
158 |
CleanCan a Leader Be Too Nice? | Can you be a boss and be a nice guy? | 3/15/2016 | Free | View in iTunes |
|
159 |
CleanAnxiety Update | Lee Cockerell gives an update on his struggle with anxiety. | 3/7/2016 | Free | View in iTunes |
|
160 |
CleanWorking With Difficult Coworkers | All of us work with a difficult coworker during our career | 3/1/2016 | Free | View in iTunes |
|
161 |
CleanMaking a Career Pivot | What does it take to make a successful career pivot? | 2/23/2016 | Free | View in iTunes |
|
162 |
CleanCreating Magic in the Classroom | How would Lee Cockerell handle being a substitute teacher? | 2/16/2016 | Free | View in iTunes |
|
163 |
CleanPlanning for Interruptions | Everyone gets interrupted, you have to plan for it. | 2/9/2016 | Free | View in iTunes |
|
164 |
CleanMotivating Performace | Everyone wants individual attention and feedback | 2/2/2016 | Free | View in iTunes |
|
165 |
CleanMake Today Better Than Yesterday | Two simple steps to make today great | 1/26/2016 | Free | View in iTunes |
|
166 |
CleanDealing With Anxiety | Lee Cockerell discusses his battle with anxiety. | 1/19/2016 | Free | View in iTunes |
|
167 |
CleanHow to Brainstorm Effectively | Brainstorming can be the key to solving your biggest problem | 1/12/2016 | Free | View in iTunes |
|
168 |
CleanEvaluating Risk | Lee Cockerell answers a listener question about risk | 1/4/2016 | Free | View in iTunes |
|
169 |
CleanCustomers Do Not Come First | Leadership comes before customers | 12/28/2015 | Free | View in iTunes |
|
170 |
CleanManaging a Merge | It can be difficult to merge two teams | 12/21/2015 | Free | View in iTunes |
|
171 |
CleanHow to Become an Expert | Become an expert in anything | 12/15/2015 | Free | View in iTunes |
|
172 |
CleanHow to Give the Perfect Gift | There is one gift everyone wants | 12/8/2015 | Free | View in iTunes |
|
173 |
CleanCustomer Service Lessons from a Waiter | Lee Cockerell explains lessons learned as a waiter | 12/1/2015 | Free | View in iTunes |
|
174 |
CleanSeconds Matter | Disney World finds ways to remove seconds from your wait in line. | 11/24/2015 | Free | View in iTunes |
|
175 |
CleanManage by Walking Around | Get out from behind your desk and walk around your business. | 11/16/2015 | Free | View in iTunes |
|
176 |
CleanDealing With a Disruptive Employee | Lessons in Leadership, Management, and Customer Service | 11/9/2015 | Free | View in iTunes |
|
177 |
CleanShould You Attend Every Meeting? | Lessons in Leadership, Management, and Customer Service | 11/3/2015 | Free | View in iTunes |
|
178 |
CleanCreating Work Life Balance | Creating balance in work and in life takes discipline | 10/26/2015 | Free | View in iTunes |
|
179 |
CleanCreating a Culture in any Organization | Culture eats strategy for lunch. | 10/20/2015 | Free | View in iTunes |
|
180 |
CleanHow to Have Effective Meetings | Meetings do not have to be bad. | 10/13/2015 | Free | View in iTunes |
|
181 |
CleanCreating a Mission Statement | Describe your purpose in one sentence. | 10/6/2015 | Free | View in iTunes |
|
182 |
CleanImproving Employee Communication with Bob Burg | Communication is the number one complaint in most organizations. | 9/29/2015 | Free | View in iTunes |
|
183 |
CleanCreating Exceptional Value with Bob Burg | The difference between poor, good, and great is value. | 9/22/2015 | Free | View in iTunes |
|
184 |
CleanDealing With Depression | Depression can take over if you don't deal with it. | 9/15/2015 | Free | View in iTunes |
|
185 |
CleanHow to Handle Customers Complaints | Find out the best way to work with customers with a complaint | 9/8/2015 | Free | View in iTunes |
|
186 |
CleanHow to Handle Performance Reviews | There is a better way to handle employee performance reviews | 9/1/2015 | Free | View in iTunes |
|
187 |
CleanThe Thrive15 Effect with Clay Clark | Learning from Thrive15 can have an impact on your career. | 8/25/2015 | Free | View in iTunes |
|
188 |
CleanClimbing the Leadership Staircase | Understanding the Leadership Staircase can help you be a star performer. | 8/18/2015 | Free | View in iTunes |
|
189 |
CleanMotivation Based Interviewing with Carol Quinn | Hiring great people is the key to a thriving organization. | 8/11/2015 | Free | View in iTunes |
|
190 |
CleanThe Impact of Mentors | Mentors can have an tremendous impact on your career. | 8/4/2015 | Free | View in iTunes |
|
191 |
CleanLeading Through Conflict | Conflict happens in every organization. Leaders need to know how to handle conflict. | 7/28/2015 | Free | View in iTunes |
|
192 |
CleanThe Power of Podcasting with Lou Mongello | Podcasting can be a powerful addition to your business | 7/21/2015 | Free | View in iTunes |
|
193 |
CleanBecoming an Entrepreneur with Lou Mongello | Lee Cockerell and Loud Mongello discuss becoming an Entrepreneur | 7/14/2015 | Free | View in iTunes |
|
194 |
CleanTwo Pillars of Great Parenting | Reading and Exercise are two important | 7/7/2015 | Free | View in iTunes |
|
195 |
CleanTransitioning From the Military | Preparing for life after military service. | 6/30/2015 | Free | View in iTunes |
|
196 |
CleanHow to Handle Emergencies | Planning and Preparation are the key to emergency response | 6/23/2015 | Free | View in iTunes |
|
197 |
CleanMeeting With Employees | Creating a productive environment for employee meetings. | 6/16/2015 | Free | View in iTunes |
|
198 |
CleanHow to Solve a Problem | You can not solve problems by yourself | 6/9/2015 | Free | View in iTunes |
|
199 |
CleanExercise Will Make You a Better Leader | Leaders need to get moving | 6/2/2015 | Free | View in iTunes |
|
200 |
CleanYour Attitude Will Set You Apart | A Positive Attitude is the Secret Weapon of Your Career. | 5/26/2015 | Free | View in iTunes |
|
201 |
CleanLeaders are Readers | Reading can help you remain relevant and make you an expert. | 5/19/2015 | Free | View in iTunes |
|
202 |
CleanThe Value of a Good Story | A story creates a connection with other people | 5/12/2015 | Free | View in iTunes |
|
203 |
CleanHow to Hire Outstanding People | Your employees are your brand. | 5/5/2015 | Free | View in iTunes |
|
204 |
CleanWhy it Matters to Look Professional | They way you look can impact your career | 4/28/2015 | Free | View in iTunes |
|
205 |
CleanHow to Manage Your Reputation | If you don't manage your own reputation it will get away from you | 4/21/2015 | Free | View in iTunes |
|
206 |
CleanAdvice on Writing | Lee Cockerell answers listener questions about writing | 4/14/2015 | Free | View in iTunes |
|
207 |
CleanExcellence Through Clear Expectations | Training and enforcement lead to excellent performance | 4/7/2015 | Free | View in iTunes |
|
208 |
CleanA Look at Walt Disney | What would Walt Disney think of Disney today? | 3/31/2015 | Free | View in iTunes |
|
209 |
CleanHow to Get the Most Out of Training | There is more to training than sitting in chair listening to a speaker | 3/24/2015 | Free | View in iTunes |
|
210 |
CleanWhat it Means to Be a Professional | A professional adds value in any situation. | 3/17/2015 | Free | View in iTunes |
|
211 |
CleanWhy You Need Better Processes | Many organizations hang on to bad processes and policies that create a bad experience for customers. | 3/10/2015 | Free | View in iTunes |
|
212 |
CleanDeveloping Young Leaders | College and High School students can begin to become leaders now. | 3/3/2015 | Free | View in iTunes |
|
213 |
CleanHow to Give a Great Presentation | Elements to create presentation magic | 2/24/2015 | Free | View in iTunes |
|
214 |
CleanCreating a Disney Culture in Paris | How do you bring a Disney culture where it didn't exist before? | 2/17/2015 | Free | View in iTunes |
|
215 |
CleanCustomer Service as a Competitive Advantage | Your product should not be your only advantage | 2/10/2015 | Free | View in iTunes |
|
216 |
CleanYou are Putting on a Show Every Day | When the doors open in your business, it is like the curtain opening for a show. | 2/3/2015 | Free | View in iTunes |
|
217 |
CleanCustomer Service is Not a Department | Customer Service is an attitude throughout the organization, not a single department. | 1/27/2015 | Free | View in iTunes |
|
218 |
CleanHelping Others Become Great | One of your responsibilities as a leader is to help those around you become great. | 1/20/2015 | Free | View in iTunes |
|
219 |
CleanIs Your Time Management Effective? | Not all time management methods are equal. To get more done, your time management needs to be effective. | 1/15/2015 | Free | View in iTunes |
|
220 |
CleanAre You Overworked or Under-Organized? | Time Management can help you get 50% more done with your time. | 1/13/2015 | Free | View in iTunes |
|
221 |
CleanWhat is the Main Street Diary? | Lee Cockerell discusses the Main Street Diary, the weekly newsletter for Walt Disney World | 1/5/2015 | Free | View in iTunes |
|
222 |
CleanCustomer Service From a 12 Year Old | Lee Cockerell explains how his granddaughter explained good customer service as simply being "nice". | 12/29/2014 | Free | View in iTunes |
|
223 |
CleanEveryone Has Flies | Lee Cockerell discusses an important lesson he learned from Bill Marriott | 12/23/2014 | Free | View in iTunes |
|
224 |
CleanDisney Does Not Have Employees | Everyone who works for Disney is a cast member, not an employee. | 12/23/2014 | Free | View in iTunes |
|
225 |
CleanLee Cockerell's Story | Lee Cockerell discusses his story from an Oklahoma farm to the Executive Vice President of Operations for Walt Disney World. | 12/22/2014 | Free | View in iTunes |
| 225 Items |
Customer Reviews
Magic
I, like many, have experienced harship at work, and I began seeking self-help on becoming a better manager/supervisor/employee. I started reading Lee Cockerells book, "Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney", and decided, for more help, to check out his website, where I came across this podcast.
After reading through some of it, I purchased all of Lee's other books, "Time Management Magic", "The Customer Rules", and "Career Magic". I listen to, and re-listen to these podcast episodes every day in order. I believe repitition and practice is key to helping me become a better supervisor.
This podcast by Mr. Maberry and Mr. Cockerell has done wonder for my life since I started listening back in December 2016. I can honestly say that anyone who takes their personal and professional growth seriously will benefit from listening to, and putting these lessons to practice. I would wholeheartedly recommend this podcast to anyone interested in learning and getting some self-help.
On Point, To-The-Point Advice
This has quickly become a must-listen show for me. Lee is a legend in business, and Jody Maberry is becoming a legend in his ability to host and draw out great discussions. Not sure where to start? Listen to the interview with Bob Burg — WOW.
A Truly Encouraging Podcast
I feel lucky to have recently discovered Lee's podcast. Each episode has great ideas that I can apply to both my professional and family life. The 15 minute format is perfect for my morning commute to work. And more often than not, I start my day feeling encouraged and more optimistic that I can make a difference, despite the challenges that I know I'll be facing throughout the day. This is good stuff!
Listeners also subscribed to
- Disney History Institute Podcast
- Disney History Institute
- View in iTunes
- Unlocking The Magic: Talking all things Disney World and Disneyland
- Disney podcast bringing you a little Disney World where ever you may be. Talking mostly Walt Disney World Orlando
- View in iTunes
- The WDW Radio Show - Your Walt Disney World Information Station
- Lou Mongello - Disney Expert, Host, Author, and Speaker
- View in iTunes