By Amas Tenumah
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Podcast by Amas Tenumah
||CleanEpisode 28 - Customers don't trust you||I got a check in the mail, it was from my cable c…||10/22/2017||Free||View in iTunes|
||CleanEpisode 27 - What Elon Musk Gets About Customer Feedback||I have said it before, most customer surveys are …||10/3/2017||Free||View in iTunes|
||CleanEpisode 26 "You Must Consider Your Customers Whores" w Jamie Ham||7:11 the problem with NPS is that it is antiquate…||8/29/2017||Free||View in iTunes|
||CleanEpisode 25 The Tyranny Of Incrementalism w Jamie Ham||8:17 Customer experience is a product 11:11…||8/29/2017||Free||View in iTunes|
||CleanEpisode 24 We Are So Disconnected w Jamie Ham||Why we are so disconnected in the age of Facebook…||8/29/2017||Free||View in iTunes|
||CleanEp 23. Why You Can't Trust Customers||It's never been a better time to have opinions - …||6/11/2017||Free||View in iTunes|
||CleanEp 22. Customer Service is harder than Rocket Science pt 2 (w Luke Anderson)||"If I can only clone my best employees". Think …||4/9/2017||Free||View in iTunes|
||CleanEp 21. Customer Service is harder than Rocket Science pt1 (w Luke Anderson)||I got to stop watching the news, it is messing wi…||4/4/2017||Free||View in iTunes|
||CleanEpisode 20 - Jumping Over The Dollars Of Tomorrow For Cents Of Today||"Jumping over the Dollars of Tomorrow for pennies…||3/24/2017||Free||View in iTunes|
||CleanEpisode 19 - Stop Blaming Training for your customer Service problems||You don't need more training, training is not the…||2/28/2017||Free||View in iTunes|
||CleanEpisode 18 - What A Customer Service Clusterf*** Looks Like||The anatomy of a painful customer experience||2/17/2017||Free||View in iTunes|
||CleanEpisode 17 - I should be fired w Amayea||"Leadership is the art of disappointing people at…||11/11/2016||Free||View in iTunes|
||CleanEpisode 16 - Stop putting Customers First||If you want great customer experience, stop putti…||10/6/2016||Free||View in iTunes|
||CleanEp 15 - What helping to discover Lady Gaga can teach in CX with Louie Lavella||master promoter Louie Lavella is on the issue to …||9/21/2016||Free||View in iTunes|
||CleanEp 14. In Defense of Stupid Questions||I was held at customs for about 30 minutes for be…||8/9/2016||Free||View in iTunes|
||CleanEp 13 - What to do with Millennials in CX||How millennials can help or hurt the Customer exp…||7/20/2016||Free||View in iTunes|
||CleanEp 12 - Your Call May be Recorded for our comic relief||Manually pecking around looking for random calls …||6/23/2016||Free||View in iTunes|
||CleanEp 11 - The Damn Millennials are killing the Customer Experience||One of my clients used to brag about his refusal …||5/18/2016||Free||View in iTunes|
||CleanEp 10 - Evolution of International Contact Center Outsourcing||Adrian joins the show to talk about the evolution…||5/14/2016||Free||View in iTunes|
||CleanEp 9 - Omni Channel Is Bulls***t||Customers have lots of legitimate complaints abou…||5/8/2016||Free||View in iTunes|
||CleanEp 8 - The Place For Humans In the Customer Experience with Jamie Ham||Technology is changing the landscape of the custo…||3/18/2016||Free||View in iTunes|
||CleanEp 7 - Being a Call Center Agent Sucks and how we can fix it||I asked an executive if his son would be consider…||2/21/2016||Free||View in iTunes|
||CleanEp 6 - Why car Dealerships are going extinct w Jake Ramstack||You are not supposed to be able to buy a house or…||2/11/2016||Free||View in iTunes|
||CleanEp 5 - What happened to the Starbucks Experience||My relationship with coffee is non-committal, my …||2/3/2016||Free||View in iTunes|
||CleanEp 4 - Outsourcing Is Broken And How To Fix It||Nick Jiwa joins us to talk about outsourcing, and…||1/27/2016||Free||View in iTunes|
||CleanEp 3 - Stop asking for Customer Feedback||Asking customers for feedback is completely usele…||1/4/2016||Free||View in iTunes|
||CleanEp 2 - The End Of Jobs With Mike Muson||Technology is wonderful until it is not, how does…||11/11/2015||Free||View in iTunes|
||CleanEp 1 - Stop Pretending to care about CX||Let's get really intentional about the customer e…||9/17/2015||Free||View in iTunes|
Really great show!
Loving this podcast. Episode topics are interesting, the content is incredibly helpful, and the episode length is perfect. Keep up the great work, Amas.
Not Your Average Content
With so much content out there, especially about CX, it’s great to have a resource like this that cuts through to provide relevant, meaningful and actionable information. Providing a great customer experience pays dividends, and Amas details how and why.
Changing Customer Experience
Great Podcast! The information was very insightful and informative. The topics were relevant by portraying the current perception of customer experience. Looking forward to hearing more. Great work Amas!
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