Customer Experience 404
By Andrew Maher
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Customer Experience 404 with Andrew Maher is a podcast series that brings to light the challenges of delivering excellent digital customer service. We invite industry leaders from around the world to share with us their secret hot sauce - their secrets to solving the digital divide.
||CleanCX404 Ep.006 Big Data and Customer Experience Paul Dunay||Interview date: 27. September 2013 Paul Dunay loves marketing and has his own unique approach to it. He also has a nose for data and has been looking closely into how data and the customer experience play a role together. This is why he made an ideal...||10/7/2013||Free||View in iTunes|
||CleanCX404 Ep.005 Dont Forget Your People (Kate Nasser The People-Skills Coach)||Kate Nasser is "The People Skills Coach" and makes it a point to not let us forget how important those skills are when delivering customer service. In this wonderful exchange with Kate we discuss how these skills extend into the digital world of service||4/7/2013||Free||View in iTunes|
||CleanCX404 Ep.004 Situational Awareness and Customer Service (Russel Lolacher The Upsell)||Russel Lolacher and I have a similar illness, we see every interaction people have with companies and think about how it could have been done differently or better. Sometimes, we are surprised at what we see. A previous girlfriend got tired of...||3/2/2013||Free||View in iTunes|
||CleanCX404 Ep.003 The Keys to Satisfied Customers (David McQuillen The Sufferfest)||David McQuillen has spent almost 18 years in the customer experience frontier; from the dot com to major financial institution like Credit Suisse and OCBC running their customer experience programs. He shares with us his experiences of what challenges..||2/24/2013||Free||View in iTunes|
||CleanCX404 Ep.002 Fonolo Improving the Customer Experience||This episode came from a video interview of Shai Berger of Fonolo. We talk about how they are able to add a layer into the fabric companies already have to improve the customer experience. Plus some hope for 2013 and scoop on their upcoming new...||2/9/2013||Free||View in iTunes|
||CleanCX404 Ep.001 Inauguration of Customer Experience 404 Podcast||Customer Experience 404 with Andrew Maher is a podcast series that brings to light the challenges of delivering excellent digital customer service. We invite industry leaders from around the world to share with us their secret hot sauce - their...||2/3/2013||Free||View in iTunes|
Professional and interesting podcast for anyone who wants to improve customer experience. Really great stuff! Worth checking it out!