CXYZ - All Things Customer Experience
By Bryce Maddock and Jaspar Weir
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TaskUs’ co-founders – Bryce Maddock and Jaspar Weir – explore all things customer experience (CX) with some of the industry’s foremost thinkers. Every episode features an in-depth conversation with a top executive who shares not just their successes but also their hair-raising failures with their CX strategy today. Jaspar and Bryce will be connecting with leaders in the startup space who are putting the customer first as a growth strategy as well as other enterprise companies who are reinventing the role of the customer. Join us as we break down and redefine what makes “Customer Experience” truly exceptional.
||CleanEp 18: Teams and Culture — How to Build a Team and Create a Culture with Alan Chambless of Weebly||My guest for this episode is Alan Chambless, the VP of Customer Success at Weebly, the very popular, DIY website-building software company. Alan has a wealth of experience from working with other high-profile companies in the CX space. He is a...||3/27/2018||Free||View in iTunes|
||CleanEP 17: What’s Happening in Customer Service? — Predictions for the Future with Chad McDaniel of Execs in the Know||Chad McDaniel is the guy every Customer Experience professional on LinkedIn is connected to. Chad is the founder and Chief Customer Advocate of Execs in the Know, an organization that a lot of other customer experience leaders are a part of and use to..||3/13/2018||Free||View in iTunes|
||CleanEP 16: Customer Success — Why Company Success Depends on Customer Success with Allison Pickens||This episode is all about customer success! My guest is Allison Pickens, the Chief Customer Officer at Gainsight, the leading customer success platform whose aim is to help companies orient themselves entirely around customers across departments. She...||3/6/2018||Free||View in iTunes|
||CleanEP 15: Driven by Data — Leveraging Data to Drive Business Change with Kalpana Chandrasekhar of Hotel Tonight||I’ve got a special guest with me tonight: Kalpana Chandrasekhar, the VP of Customer Experience at Hotel Tonight, my favorite travel app! Hotel Tonight is an app that started off allowing customers to make last-minute, night-of booking for hotels...||2/20/2018||Free||View in iTunes|
||CleanEP 14: Start with Support — Providing Outstanding Customer Support via Non-Voice Channels with Farrah Kennedy||Farrah Kennedy is the Chief Operations Officer of MailChimp, an email marketing platform for small businesses. Founded in 2001 by Ben Chestnut and Dan Kurzius, it is one of the greatest bootstrap success stories of the last 20 years. Today, MailChimp...||2/19/2018||Free||View in iTunes|
||CleanEp 13: Personas and Metrics — Understanding Your Customer with Karen Tang of Prezi||Karen Tang is the Vice President of Customer Success and Support at Prezi, a company which makes software for beautiful presentations. Prior to joining Prezi, Karen graduated from Wharton Business School and worked at a number of high-profile...||1/23/2018||Free||View in iTunes|
||CleanEp 12: Key Insights and Takeaways — Wrapping up Season 1 with Bryce and Jaspar||Season 1 has come to an end, and what a journey it has been! On this final episode of the CXYZ podcast, we want to share with you some of our biggest insights and takeaways from this season of enlightening interviews with industry experts and thought...||12/29/2017||Free||View in iTunes|
||CleanEp 11: Umang Dua On Putting People First||In this episode, Umang Dua, co-founder of Handy, speaks about the different aspects of customer service and how it is the driver of success for his business of providing household services to busy people everywhere. Shortly after founding Handy.com,...||10/17/2017||Free||View in iTunes|
||CleanEp 10: A Dropbox For Real Life Storage with Sam Rosen||Sam Rosen is the founder and CEO of Makespace, a full-service storage company that currently operates in New York, Los Angeles, Chicago and Washington DC. They pick up, store, and bring back your stuff–– all for less than self-storage. In today's...||10/3/2017||Free||View in iTunes|
||CleanEp 9: Modern Monopoly with Alex Moazed||Alexander Moazed is the Founder and CEO of Applico. Alexander founded Applico in 2009 when he was 20 years old and funded the company with his own credit cards. Within the first three years, Alex led the company to become one of the largest app...||9/19/2017||Free||View in iTunes|
||CleanEp 8: Revolutionizing The Customer Service Space With Rob Bailey||Rob Bailey is the COO of Kustomer a company that unifies all the customer applications and customer data in one place so support teams can be more productive and serve their customers better. Rob was a tech executive for 15 years, including being...||9/5/2017||Free||View in iTunes|
||CleanEp 7: Deconstructing Booker with Josh McCarter||Josh is the Co-Founder and CEO of Booker, a company that simplifies spa and salon management with online booking and scheduling, integrated point-of-sale, and more. Josh is focused on expanding Booker’s reach through partnerships and client...||8/22/2017||Free||View in iTunes|
||CleanEp 6: A Glimpse Into the Future: Artificial Intelligence with David Tisch||David Tisch is the Managing Partner of BoxGroup, a New York City-based early stage investment fund. BoxGroup is an investor in over 200 seed-stage companies, including Vine, Blue Apron, Sunrise, Warby Parker, Harry’s, Oscar, Behance, Handy and...||8/8/2017||Free||View in iTunes|
||CleanEp 5: Start-up Scene in Austin and Learning more about Sparefoot with Charlie Marriott||Charles Marriott is the Chief Operating Officer for SpareFoot, the largest marketplace for finding and booking self-storage. He has more than 10 years of experience in client services, operations and public companies. In this episode, Charlie and...||8/1/2017||Free||View in iTunes|
||CleanEp 4: From Brink of Failure to Success with Jonathan Swanson||Imagine this: An online marketplace like Amazon where you could find options for services near you all in one place. House cleaner, personal trainer, DJ, roof installation, party bus rental – you name it, Thumbtack’s probably got it. Co-Founder...||7/18/2017||Free||View in iTunes|
||CleanEp 3: The Key Elements of Success in the Meal Kit Industry with Ed Boyes||Ed Boyes shares how HelloFresh is taking “e-food” by storm in providing meal kits as solutions for the, “What’s for dinner” problem. This episode dives into the HelloFresh concept, how they handle risks unique to their service, and the ways...||7/11/2017||Free||View in iTunes|
||CleanEp 2: Understanding and Meeting the Needs of Your Customers with Kirsty Traill||Kirsty Traill, VP of Customer at Hootsuite - the world’s most widely used social media relationship platform, joins Jaspar on this episode to discuss the capabilities of Hootsuite’s social media management platform, her technology tool stack to...||6/23/2017||Free||View in iTunes|
||CleanEp 1: Redefining Hospitality And Customer Experience One Plate At A Time with Danny Meyer||We’ll be talking “all things customer experience” with Danny Meyer– an experienced and accomplished restaurateur (winner of 4 Michelin stars and 28 James Beard awards, named one of TIME’s 100 Most Influential People, and the man behind Shake..||6/23/2017||Free||View in iTunes|
||CleanEp 0: Meet Bryce Maddock and Jaspar Weir||Why does there need to be a CX podcast? Jaspar and Bryce share how their experiences as co-founders of an outsourcing company over the last nine years have inspired and challenged them to create new resources for the CX community. With the exponential..||6/21/2017||Free||View in iTunes|
Relevant content, tons of value. Will continue to follow. Thanks for sharing!
Great Series to listen to and follow
Very informative and engaging. The hosts are great speakers.
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