Discussing Stupid: Talking Digital Customer Experience
By Virgil Carroll
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Discussing Stupid tackles ‘stupid’ in digital customer experience through tongue-in-cheek discussions and practical, real world examples. Hosted by Virgil Carroll, this podcast features discussions with industry pros while exploring the crazy things our consumers do and the bad practices we use. All wrapped up in some useful and sometimes sarcastic advice.
||CleanEpisode 6: Reducing friction in your digital content creation | Martin Michalik, Kentico||In this episode of the Discussing Stupid podcast, host Virgil Carroll sits down with Martin MacCulloch from Kentico Cloud. Martin is a product manager at Kentico Cloud. Kentico Cloud is a cloud-based environment for content management and d...||10/23/2018||Free||View in iTunes|
||CleanEpisode 5: Making sense of diversity in digital messaging | Heather Newman, Creative Maven||The digital world of today challenges marketers to carefully craft their messaging or risk causing the type of public relations nightmare most don’t want to think about. Now, digital marketers have to not only appreciate the power of the words and ..||9/18/2018||Free||View in iTunes|
||CleanEpisode 4: Creating inclusive digital experiences – getting your content contributors onboard | Doug Burgett, University of Illinois||In today’s digital world, creating an inclusive visitor experience is often discussed but never really implemented. One of the biggest challenges facing successful implementation is taming the behaviors of a large base of content contributors. In ..||5/22/2018||Free||View in iTunes|
||CleanMonkeyByte 3.5: GDPR Readiness Scorecard||Join Virgil Carroll for Monkey Byte 3.5. Follow along as Virgil digs through some of the more popular tools in the world of customer experience and see how well these companies are prepared for the European Union's General Data Protection Regulation...||5/15/2018||Free||View in iTunes|
||CleanEpisode 3: Being a HERO with your customer’s data (and understanding what you have) | Liam Cleary, SharePlicity & Rencore||Since Virgil knew you couldn’t get enough about good data practice regulations, he decided to do another episode on GDPR . . . yay! Where Episode 2 dealt with the collection of private data, this Episode focuses on how you handle your customer’s pr||5/8/2018||Free||View in iTunes|
||CleanMonkeyByte 2.5: GDPR and Your Consent||Join Virgil Carroll, in the second 'MonkeyByte' episode of the series, as he talks more about GDPR and more specifically containing consent. It is important when using user’s information that you've collected that you receive specific consent for th..||5/1/2018||Free||View in iTunes|
||CleanEpisode 2: Preparing your website for GDPR (or just because privacy matters) | David Komarek, Kentico||Join Virgil Carroll as he hashes over what has been one of the most over-talked about changes in global digital marketing in a very long time - the implementation of GDPR. The European Union’s General Data Protection Regulation rewrites the book on..||4/24/2018||Free||View in iTunes|
||CleanMonkeyByte 1.5: AI & Machine Learning||Join Virgil, in his first 'MonkeyByte', as he dives a bit deeper into the concept of machine learning and discusses how it can be used and how it can be helpful and hurtful to your customer experiences.||4/17/2018||Free||View in iTunes|
||CleanEpisode 1: The hype and sensibility of Artificial Intelligence in Search | Ben Tilley, Funnelback||On our very first podcast (episode 1 YEAH!!!), Virgil is joined by Ben Tilley from Funnelback, an Australian-based search company, to break through all the hype around the use of artificial intelligence in search and talk about real world implementa...||4/10/2018||Free||View in iTunes|