Dollars to Donuts
By Steve Portigal
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The podcast where we talk with the people who lead user research in their organization.
||14. Monal Chokshi of Lyft||In the final episode of the season I speak with Monal Chokshi, Head of User Experience Research at Lyft. We discuss traditional paths to a user research career, creating routines for meeting different types of users,||5/10/2016||Free||View in iTunes|
||13. Kate Lawrence of EBSCO||In this episode I speak with Kate Lawrence, Vice President of User Research at EBSCO Information Services. Our conversation covers where to place user research in the organization, emotions in fieldwork, and empowering others to advocate for informatio.||4/26/2016||Free||View in iTunes|
||12. Pree Kolari of eBay||This episode features Pree Kolari, the Senior Director of Design Strategy and Research at eBay. We talk about the career arc of a researcher, having impact on the product, and breaking down organizational walls.||4/12/2016||Free||View in iTunes|
||11. Gabe Trionfi of Pinterest||This episode features Gabe Trionfi, the Manager of Research at Pinterest. We discuss the evolution of user research, collaboration between disciplines and the journey versus the destination.||3/15/2016||Free||View in iTunes|
||10. Elizabeth Kell of Comcast||In this episode I chat with Elizabeth Kell, the Senior Director of User Research at Comcast. We talk about the growth of Comcast's user research practice, essential soft skills for research candidates, and putting a human face on the people that use yo.||3/1/2016||Free||View in iTunes|
||9. Kavita Appachu of Kelley Blue Book||Today I chat with Kavita Appachu, the Senior Manager of User Experience Research at Kelley Blue Book. She describes the different roles she's had in different organizations, moving from design to research, and explains the change effort underway at Kel.||2/16/2016||Free||View in iTunes|
||8. Aviva Rosenstein of DocuSign||In today's episode I speak with Aviva Rosenstein, the Senior Manager of User Experience Research at DocuSign. We explore how to make all types of research actionable, the benefit of doing your own recruiting,||2/2/2016||Free||View in iTunes|
||7. Judd Antin of Airbnb||We kick off the second season with Judd Antin, the Director of Experience Research at Airbnb. Judd and I speak about their model for embedding talented generalists with product teams, skill-sharing among researchers,||1/19/2016||Free||View in iTunes|
||6. Carol Rossi of Edmunds.com||Today's guest is Carol Rossi. She's the Senior Director of UX Research at Edmunds.com. In our conversation, we discuss her small-but-mighty team, Edmund.com's collaborative workplace culture, and the personal driver of "doing good."||2/18/2015||Free||View in iTunes|
||5. Kerry McAleer-Forte of Sears Holdings||Today's guest is Kerry McAleer-Forte, the Director of User Experience Research for Sears Holdings. We discuss how researchers need to think like storytellers, getting at the underlying need behind a research request,||2/11/2015||Free||View in iTunes|
||4. Nancy Frishberg of Financial Engines||My guest today is Nancy Frishberg, the manager of user research at Financial Engines. We discuss recruiting participants in an enterprise setting (where users are customers of your customers), finding the generative in the evaluative and how to think a.||1/28/2015||Free||View in iTunes|
||3. Frances Karandy of Citrix||Today’s guest is Frances Karandy, a senior manager within the Customer Experience Group at Citrix. We discuss doing product-focused research in a company with a large number of products, what to look for when hiring researchers,||1/21/2015||Free||View in iTunes|
||2. Alex Wright of Etsy||Today’s guest is Alex Wright, who is the director of research at Etsy. We discuss the partnership between qualitative and quantitative research at Etsy and how his background in journalism helps him with the storytelling aspects of managing the resear||1/14/2015||Free||View in iTunes|
||1. Gregg Bernstein of MailChimp||Welcome to the debut episode of Dollars to Donuts. Today's guest is Gregg Bernstein, who manages customer research at MailChimp. We discuss how MailChimp uses research to uncover new product opportunities, how the right research artifacts can best prov.||1/7/2015||Free||View in iTunes|
Finally, a UX research-themed podcast!
Not only do you get to hear fascinating stories about how research is being integrated into these companies, but you get to hear the master interviewer himself, Steve Portigal, in action!
Invaluable insight into the practice of UX/design research
These interviews are well worth the time for anyone interested in: (a) the craft of UX or design research, (b) the growth and development of research groups or professions within an organization, and (c) the culture of research within an organization. As a master ethnographic interviewer, Steve Portigal lets his interviewees steer the conversation into the most fruitful and engaging areas for them to talk about. The result is a fascinating tour through quite diverse organizations and ways of organizing research.
Fantastic, thought-provoking series
Each interview covers a range of topics, from the theoretical to the practical. I especially enjoyed the interview with Carol Rossi and the conversation about "putting good back into the world."