Elevate Support Podcast
By Sarah Hatter, Colin Flanigan, Michael Labrecque-Jessen
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A podcast by the people behind Elevate Summit, the best conference out there for support pros. Join us in Philadelphia March 30 & 31 for our 18th Support Summit! (elevatesummit.co)
||CleanS2E1: Jon McCartie is not a spider-person!||First things first - Skype updated and everything is ruined. Colin and Sarah riff a bit on why you shouldn't sneak up on your customers with goofy child-like updates, then they're joined by Heroku's Senior Manager of Technical Support, the one and only||1/16/2018||Free||View in iTunes|
||CleanEpisode 9: Rick Myers knows about clouds||Spoiler alert: Episode 9 was recorded right after 4th of July, which is why we are annoyed with having a holiday on a Tuesday. Today we're chatting with our old friend, Linode's Rick Myers! Linode offers cloud hosting for Linux, which is super brainy an||8/17/2017||Free||View in iTunes|
||CleanEpisode 8: Too Many Cooks Make Benception||This week we're joined by one of our past (and future!) Elevate Summit speakers, Ben MacAskill of SmugMug. Ben tells his story of going from researching cancer cures in a bio lab to handling support for a growing, bootstrapped startup. We also talk a lo||7/9/2017||Free||View in iTunes|
||CleanEpisode 7: Eric Broulette gets too many emails||Today Colin and Sarah are chatting with the awesome Eric Broulette of Hudl fame! We're obsessed with Hudl's story of massive bootstrapped growth, and Eric shared a lot of behind the scenes of their bustling Lincoln, Nebraska operation. Keep listening t||7/6/2017||Free||View in iTunes|
||CleanEpisode 6: Derek Homann loves support people||Sarah sits down with Derek Homann to talk about his career in support, growing teams at massive scale, and what made him decide to start his own support-focused product, Median! Check out the newly launched Median at HelloMedian.com, and come see Derek||6/16/2017||Free||View in iTunes|
||CleanEpisode 5: Lee has to choose between cycle, convertible, or cabin||This episode is full of big life decisions as Lee Matos of Gitlab joins us for an important conversation about his future: Bicycle or car? Or Car-cyle???? We also get into talking about being a support manager, and growing a team of leaders, what skill||6/13/2017||Free||View in iTunes|
||ExplicitEpisode 4: Suneet owes Friendly's $5.25||This week we're hanging with Suneet from Help Scout, one of our favorite support companies (and favorite people!). We jump right into talking about the bliss of remote working, choosing the right company to work for, our worst jobs ever, and why Mike di||6/8/2017||Free||View in iTunes|
||CleanEpisode 3: Nora West has all the hands.||This episode, Sarah and Mike are joined by Nora West from Guru! Support teams are often the group best informed about customers' opinions and desires for your product, but many support teams struggle with how to effectively convey that information to o||6/8/2017||Free||View in iTunes|
||CleanEpisode 2: Ben McCormack is Addicted||This episode, we're joined by Ben McCormack from FullStory! As support pros, are you addicted to the queue? Ben says you just might be. The same way you can get addicted to other things, your brain responds to the queue and you get a dopamine hit for c||6/8/2017||Free||View in iTunes|
||ExplicitElevate Philly Recap!||A quick chat about some of the great talks at our recent Philadelphia event. Hosted by Mike from Trello, Colin from Pingboard, and Sarah from CoSupport.||5/11/2017||Free||View in iTunes|
If you're in the field, you need this.
If you do (or manage) customer service for an internet business, you need to be listening to this. I've attended several events that Sarah and the team have put on over the last five years. The talks are always good, and the chance to do an even deeper dive into the topics with some of the speakers is just an absurdly good use of your listening time.