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The Net Promoter System Podcast

By Bain & Company

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Loyal customers spend more, stay longer and tell their friends about their experiences. In the Net Promoter System Podcast, Bain & Company's Rob Markey talks to business leaders who are using the management system to create experiences that keep customers coming back.

Customer Reviews

Amazing, great use of time

This is a great resource for anyone interested in customer focused service delivery.

A must-listen for the CX crowd

Great insights from the pros about NPS, customer experience and loyalty.

Great discussions about loyalty!

The podcast covers a broad range of valuable NPS topics. Highly recommended

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  • Free
  • Category: Management & Marketing
  • Language: English

Customer Ratings