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The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders

By Rob Markey, Bain & Company partner and customer experience expert

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Description

Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how companies can keep customers coming back.

Customer Reviews

Loyalty secrets from the best minds and practitioners in customer experience

The podcast features some of the leaders and best minds in customer loyalty, sharing their secret sauces.

It's a fun and easy listen, and is in my top 3 podcasts along with NPR Money and Startup.

I learn more about loyalty from the podcast than reading most books. 'Secrets' and 'insights' flow from the conversations between Rob and his guests in a way that's just hard to capture in prose.

A must-listen for the CX crowd

Great insights from the pros about NPS, customer experience and loyalty.

Great discussions about loyalty!

The podcast covers a broad range of valuable NPS topics. Highly recommended

The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders
View in iTunes
  • Free
  • Category: Management & Marketing
  • Language: English

Customer Ratings