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The Net Promoter System Podcast

By Bain & Company

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Description

Loyal customers spend more, stay longer and tell their friends about their experiences. In the Net Promoter System Podcast, Bain & Company's Rob Markey talks to business leaders who are using the management system to create experiences that keep customers coming back.

Customer Reviews

Great discussions about loyalty!

The podcast covers a broad range of valuable NPS topics. Highly recommended

A must-listen for the CX crowd

Great insights from the pros about NPS, customer experience and loyalty.

Loyalty secrets from the best minds and practitioners in customer experience

The podcast features some of the leaders and best minds in customer loyalty, sharing their secret sauces.

It's a fun and easy listen, and is in my top 3 podcasts along with NPR Money and Startup.

I learn more about loyalty from the podcast than reading most books. 'Secrets' and 'insights' flow from the conversations between Rob and his guests in a way that's just hard to capture in prose.

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  • Free
  • Category: Management & Marketing
  • Language: English

Customer Ratings