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In the only podcast dedicated to the ‘Subscription Economy’, hosts Tom Krackeler and Rachel English talk to innovators, entrepreneurs, and analysts about the business shift towards recurring revenue. (Customer Success Radio is now Subscribed podcast).

Customer Reviews

Great podcast on customer support and experience

I have been listening to this podcast from the start and get a lot of benefit from each episode. The conversations are high level but with practical tactics that any company can use to improve their relationships with customers. The discussion is focussed and to the point with actionable information that will get you thinking on steps you can take to improve the support and experience of your customers. I highly recommend this podcast for any person interacting with customers.

Fantastic resource for the Customer Success community

Customer Success Radio is an incredible resource for the Customer Success community! Each episode is packed with amazing content including tips, insights and humor from Frontleaf co-founders Tom Krackeler and Rachel English. The podcast’s star-studded guest list is impressive to boot! I always learn so much from listening to each episode. Highly recommended if you’re interested in improving customer retention and adoption for software companies.

Great for Commuting!

If your job involves onboarding, serving, retaining or growing customer relationships and you drive or take mass transit, this is a great resource to stay current while you pass the time. Tom and Rachel from Frontleaf take on important subjects and feature thought-provoking guests. It's entertaining and they deliver the program with energy and style. Highly recommended!

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Customer Ratings