Disney at Work Podcast
By Performance Journeys
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The Disney At Work Podcast: Ideas on Life & Work from the Happiest Place on Earth
||CleanEpisode 16: Bookending the Experience||In this episode, Jeff and David discuss how the Disney Parks prepare visitors for the Disney experience before they even step foot in a park.||9/3/2018||Free||View in iTunes|
||CleanEpisode 15: A New Era of the Disney Parks||In this episode, David and Jeff discuss the changing organizational culture and structure at The Walt Disney Company and the role Bob Chapek has played in that transformation.||5/4/2018||Free||View in iTunes|
||CleanEpisode 14: Disney Around the World||In this episode, David and Jeff discuss their recent travels to Disney destinations such as Disneyland, Shanghai Disneyland, Tokyo Disney Resort, the Disney Fantasy and Aulani: A Disney Resort & Spa.||10/31/2017||Free||View in iTunes|
||CleanEpisode 13: The Culture of Walt Disney World - Part 2 of 2||In the second part of a two part episode, David and Jeff are joined by Mark David Jones of World Class Benchmarking and Small World Alliance. Mark discusses the culture of Walt Disney World and his time working there during the early days.||8/15/2017||Free||View in iTunes|
||CleanEpisode 12: Announcements from the D23 Expo||In this episode, Jeff and David discuss announcements from the Disney Parks presentation at the 2017 D23 Expo in Anaheim, CA. Jeff also shares some information about announcements that weren't made, but appear to be in the works.||7/28/2017||Free||View in iTunes|
||CleanEpisode 11: The Culture of Walt Disney World - Part 1 of 2||In this episode, David and Jeff are joined by Mark David Jones of World Class Benchmarking and Small World Alliance. Mark discusses the culture of Walt Disney World and his time working there during the early days.||7/26/2017||Free||View in iTunes|
||CleanEpisode 10: Celebrating the 1st Anniversary of Shanghai Disney Resort||In this episode, Jeff and David are joined by Chris Nilghe from TDRexplorer.com to discuss the 1st year of Shanghai Disney Resort.||6/30/2017||Free||View in iTunes|
||CleanEpisode 9: A Review of Pandora at Disney's Animal Kingdom||In this episode, Jeff and David discuss their thoughts of Pandora: The World of Avatar at Disney's Animal Kingdom.||6/22/2017||Free||View in iTunes|
||CleanEpisode 8 - How Disney Builds Anticipation||In this episode, David and Jeff discuss ways Disney builds anticipation for its guests. Specifically, the soon-to-open Pandora: World of Avatar is discussed.||5/24/2017||Free||View in iTunes|
||CleanEpisode 7: What can Disney and other theme parks learn from each other? - Part 2||In Part 2 of a 2 part episode, David and Jeff are joined by Doug Barnes from the Season Pass Podcast to discuss what Disney can learn from other theme parks and what other theme parks can learn from Disney.||4/25/2017||Free||View in iTunes|
||CleanEpisode 6: What can Disney and other theme parks learn from each other? - Part 1||In Part 1 of a 2 part episode, David and Jeff are joined by Doug Barnes from the Season Pass Podcast to discuss what Disney can learn from other theme parks and what other theme parks can learn from Disney.||4/13/2017||Free||View in iTunes|
||CleanEpisode 5: Celebrating the 50th Anniversary of Pirates of the Caribbean||In episode 5 of the Disney at Work podcast, we celebrate the 50th anniversary of Pirates of the Caribbean opening at Disneyland (March 18, 1967). In doing so, Jeff shares some lessons we can learn from the incorporation (or lack thereof) of a "pirates"||3/16/2017||Free||View in iTunes|
||CleanEpisode 4: Favorite Places Behind the Scenes||In episode 4 of the Disney at Work podcast, Jeff and David discuss their 10 favorite backstage locations at Walt Disney World. Spoiler Alert: If learning backstage secrets ruins the magic for you, please skip this episode.||3/7/2017||Free||View in iTunes|
||CleanEpisode 3: New Disney Pricing Structures||In episode 3 of the Disney at Work podcast, we discuss the difference between 'nickel and diming,' upselling and offering all inclusive experiences and what lessons can be learned from all three. Show notes available at: http://disneyatwork.com/2017/0||2/27/2017||Free||View in iTunes|
||CleanEpisode 2: What organizational lessons will we learn from Disney in 2017?||In episode 2 of the Disney at Work podcast, we discuss several key events happening in the Walt Disney Company in 2017 and discuss what lessons those events have to teach all of us, no matter what our business is.||2/12/2017||Free||View in iTunes|
||CleanEpisode 1: Introductions and a look at what's to come||Ideas on Life & Work from the Happiest Place on Earth Show Notes: http://disneyatwork.com/2017/02/disney-at-work-podcast-1-excellence-at-disney/||1/30/2017||Free||View in iTunes|
A Fresh Perspective
I have great expectations (no Dickens pun intended) for this podcast. Jeff and David want to look at Disney from a fresh and new perspective. What makes Disney so successful? Why are Disney fans so devoted? How does Disney deliver such exceptional customer service AND (perhaps more importantly) customer retention? I'm looking forward to their efforts to delve into the business philosophy side of the magic. Perhaps we can all learn something from the Disney difference!
Entertaining AND useful!
These podcasts are like brief little walks into the brain of Disney. It explores how Disney utilizes various methods to gain and keep a customer base, marketing, business and customer service strategies. Then they discuss how you can use them to better your own business. Personal stories of experiences with cast members really made it memorable. Will keep listening!!
The Perfect Podcast for the Disneyphile & Businessperson
I've really enjoyed the first few podcast episodes. As a life-long Disney fan, I love learning about best business practices and customer service tips through the world of Disney. Jeff's extensive Disney knowledge and business experience show in the podcast and his engaging & positive attitude are a bonus.
Also, as someone who loves podcasts, I appreciate that they keep the episodes concise and shorter in length. I highly recommend this podcast.
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