Executive Innovation: The Evolution of Customer Experience & Sales
By Carrie Chitsey Wells
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One Touch Brands brings you real executive conversations and topics about the evolution of customer service, sales and marketing with technology innovation and the change in consumer expectations. Host Carrie Chitsey Wells, talks with technology and industry experts, executives, innovators and entrepreneurs openly about the problems they encounter, the future of technology and how they are embracing the future of the mobile and digital worlds in their customer service and sales organization. We ask the questions you are thinking, the questions you are scared to ask and we make your brain hurt after!
||CleanMatthew Pollard: "The Rapid Growth Guy" Talks Corporate Sales & Video Chat||Carrie Chitsey Wells interviews the "Rapid Growth Guy", Matthew Pollard, he's an award winning blogger, speaker, coach and host of "Better Business Coach" podcast. Matthew and Carrie talk about how consumers behaviors are changing and how businesses s...||5/30/2017||Free||View in iTunes|
||CleanThe Future of Video Chat & Consumer Banking Experience: Scotiabank||Carrie Chitsey Wells is joined by Shannon Burch of Scotiabank. They discuss the change in consumer behaviors and the desire for video chat. Shannon shares what other banking executives should be thinking in regards to the customer of "tomorrow". Should...||5/8/2017||Free||View in iTunes|
||CleanMarketing Your Home Services Company: Billy Canu of Plumber Tom||Carrie Chitsey Wells is joined by Billy Canu who is Founder of Plumber Tom, Brighthaus Marketing Group, Fox & Jane Salons and an investor in home services companies. Billy talks about how he grew his plumbing and painting companies to over $10M/year th...||5/1/2017||Free||View in iTunes|
||CleanFuture of Health Care, Behavioral Health & Patient Expectations||Carrie Chitsey Wells is joined by healthcare expert Mary Tucker, CEO of UPIC Health. She is a proven executive in Healthcare with a company focus on behavioral healthcare support and management. She has had previous roles at Planned Parenthood, DC Gov'...||4/19/2017||Free||View in iTunes|
||CleanBridging the Gap of Retail Physical & Online Customer Experience||Carrie Chitsey Wells is joined by retail thought leader, Chris Gillen from the Gillen Group. He is known for being an innovative retail executive with previous roles at Toys R Us, Home Depot and Target. Listen to them talk about retail disruption and w...||3/22/2017||Free||View in iTunes|
||CleanConsumer Disruption & Innovation: Round Table with Alvarez & Marsal||Host Carrie Chitsey Wells has a Customer Experience & Consumer Behaviors round table with two industry experts Debra Green and Giles Britton, both Senior Directors at Alvarez and Marsal. Listen to find out what executives should be strategically thinki...||3/13/2017||Free||View in iTunes|
||CleanJohn D'Angelo CEO of Investar Bank: Future of Virtual Banking||Carrie Chitsey Wells talks with CEO of Investar Bank John D'Angelo, a top publicly traded community bank (ISTR) over $1B in assets. John talks about what keeps him up at night, what banking executives should be thinking about when it comes to acquiring...||3/3/2017||Free||View in iTunes|
||CleanDon Peppers: Founder of Peppers & Rogers Group, Author: Consumer Behaviors, Chat Bots & Video Chat Technology||Carrie Chitsey Wells & Don Peppers talk about Customer Experience innovation and consumer behaviors that have changed in the last few years. He provides great advice for executives on disruption in their industry and how to be proactively thinking abou...||2/24/2017||Free||View in iTunes|
||CleanSean Erickson: Part 2: Manufacturers, Cable & Insurance Trends & Customer Experience||Carrie Chitsey Wells and Sean Erickson discuss in the Part 2 Series about the changes in customer service behavior in computer manufacturers, cable and insurance. Listen to how video chat technology and innovation is changing the way companies and cons...||2/20/2017||Free||View in iTunes|
||CleanSean Erickson: Part 1- Consumer Behaviors & Banking||Carrie Chitsey Wells & Sean Erickson talk about how consumer behaviors have changed with the use of technology and increased expectation. They talk about the innovation in global banking and the future of the banking relationship. This is the Part 1 in...||2/15/2017||Free||View in iTunes|
||CleanPeter Ryan: Global Contact Center Expert||Carrie Chitsey Wells & Peter Ryan talk innovation in banking, insurance and contact centers with the use of video chat technology. Peter Ryan is recognized as one of the prestigious Best Respected Contact Center Professional in 2015, Fonolo’s Top 16 An.||2/8/2017||Free||View in iTunes|
Fun & Straight Shooting
Great advice on executive insights and forward thinking.
The Evolution of Customer Experience and Sales
Very informative. I can see so many ways to use this technology. Can't wait for more.
I love this podcast. I don't usually listen to podcasts, but I love this one. Must download