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Focus on Customer Service Podcast

By Dan Gingiss & Dan Moriarty

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The “Focus on Customer Service” podcast features brands who are offering amazing customer service via social media. It is hosted by Dan Gingiss (@dgingiss). Lots of people are talking about content and marketing on social media, but this podcast will focus on the other side of social that many brands overlook – customer service. At first only the channel of last resort – when other service channels failed – social media is quickly becoming the channel of first resort for many customers, requiring companies to be as prepared on social as they are in the call center, on e-mail, or click-to-chat. The goals for this podcast are to: • Learn from other brands that we think are doing social care well • Share learnings with you • Increase the overall competency of the industry in the social care space And here’s the twist: YOU pick the guests. Brands must be nominated to appear on the show by one of their own customers, via our hashtag #FOCS, which stands for Focus on Customer Service.

Customer Reviews

Great Podcast!

I love listening to this podcast. Every episode is so interesting!

Concrete Customer Service Examples

Dan Gingiss and Dan Moriarty showcase brands who value customer service as a strategic weapon. These concrete examples inspire anyone interested in understanding innovative ways to "focus on customer service” to build customer loyalty and win new customers.


Loved it ! Informative and fun to listen to !

Focus on Customer Service Podcast
View in iTunes

Customer Ratings