Happy Client Show: Helping Agency Pros Deliver Delight
By Andrew Dymski and Ben Butler
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A resource to help agency professionals deliver delight to their clients. Stories from the trenches for inbound, content, marketing, PR, and online marketing agencies.
||CleanHow to Start Documenting Your Agency Processes Without Feeling Overwhelmed||In this episode of the Happy Client Show, Ben and Andrew discuss how agencies can get started documenting their processes even when they feel they don't have enough time.||5/3/2017||Free||View in iTunes|
||Clean41 - Stop Saying Yes to Bad Client Work||In this episode of the Happy Client Show, Andrew and Ben talk about the importance of saying "no" as an agency owner. At an agency, it feels we never have enough money coming in, or never enough business. So we do whatever we can to take on more work to||4/26/2017||Free||View in iTunes|
||Clean040 - The Secret Power of Documenting Processes as You Go||In this episode of the Happy Client Show, Andrew and Ben dive into the benefits of documenting processes as you go.||4/19/2017||Free||View in iTunes|
||Clean038 - How to Run the Best Discovery Meeting of Your Client's Life||In this episode, Ben and Andrew share tips you can implement to streamline your content collection process during the on-boarding phase to deliver life changing discovery meetings. Enjoy!||3/22/2017||Free||View in iTunes|
||Clean037 - Deliver Better Agency Services by Gathering the Right Information in the Sales Process||The fastest way to happy clients is only on-boarding the clients that are a great fit for your agency. That all starts in the sales process! Members of the sales team are the gate keepers to the agency. In this video, Ben and Andrew discuss specific thi||3/14/2017||Free||View in iTunes|
||Clean036 - What Your Agency Should Do After a Client Conflict||When the dust settles, it is time to take stock of what has happened. The time following a client conflict is the time to review what happened and make adjustments to your agency processes. These adjustments make sure the situation doesn't repeat itself||4/5/2016||Free||View in iTunes|
||Clean035 - How to Deal with a Client That Badmouths Your Agency||When an angry client takes their anger out by posting bad reviews online, it is time to act. In this episode Ben and Andrew share the steps you should take today to prepare for an upset client and how you can prevent the situation from happening in the||3/29/2016||Free||View in iTunes|
||Clean034 - The Right Way to Break Off a Client & Agency Relationship||Sometimes no matter how hard you try, a client just isn't a good fit. If that is the case, how do you get out of the arrangement? In this episode, Ben and Andrew talk through the steps that you can take to get out of a bad client situation.||3/22/2016||Free||View in iTunes|
||Clean033 - 5 Client Conflict Situations and How to Handle Them||If you're in the middle of a conflict with a client, it can feel like there is no way out. ln this episode, Ben and Andrew talk through 5 examples of client conflict and how you can move to a peaceful resolution.||3/15/2016||Free||View in iTunes|
||Clean032 - 9 Steps to Resolving Client & Agency Conflict||If you're in the middle of conflict with an agency client, how do you get out? In this episode Ben and Andrew walk through 9 detailed steps to help you see the light on the other side!||3/7/2016||Free||View in iTunes|
||Clean031 - What to Do When Clients Perpetually Miss Deadlines||Are your clients missing deadlines? That is no way to get things done. Take a listen to this episode and learn how you can stop this problem before it is too late!||2/29/2016||Free||View in iTunes|
||Clean4 Signs It's Time to Overcommunicate with Clients||All relationships come down to communication, clients are no different. Learn how overcommunication can help your agency grow!||2/15/2016||Free||View in iTunes|
||Clean3 Meetings Every Inbound Partnership Needs||Learn the three critical meeting you can't miss with your inbound clients!||2/8/2016||Free||View in iTunes|
||CleanHow to Write an Agency Client Contract||Learn everything you need to know about agency contracts!||2/1/2016||Free||View in iTunes|
||Clean5 Clients Who Will Burn Your Agency Down||Learn the types of clients you need to avoid if you're going to grow your agency!||1/25/2016||Free||View in iTunes|
||Clean5 Ways to Prevent Client Fires||Prevent client fires before they start!||1/18/2016||Free||View in iTunes|
||Clean5 Things You Need to Know About Client Fires||Learn how to address client issues before they even start!||1/11/2016||Free||View in iTunes|
||CleanHow to Master the Transition Between Inbound Campaigns||Wondering how to make the jump from one inbound campaign to the next? In this episode, Ben and Andrew share the key processes to implement into your agency process to make each transition smooth as silk!||12/14/2015||Free||View in iTunes|
||CleanThe 5 Inbound KPIs Your Clients Need to Know Right Now||Do you struggle to showcase ROI to your clients? Could be that you're pointing to the wrong metrics. In this episode, Ben and Andrew share five important KPIs to measure through your inbound partnerships.||12/7/2015||Free||View in iTunes|
||CleanHow to Build Inbound Campaigns That Your Clients Will Love||Do you struggle to group together all the content that goes into an inbound campaign? In this episode, Ben and Andrew break down an air-tight inbound campaign process!||11/30/2015||Free||View in iTunes|
||Clean10 Steps to Running a Smoother Website Project||Building an air-tight process is key to running profitable projects. On this episode, Ben and Andrew walk through a 10-step process for managing website redesign projects.||11/23/2015||Free||View in iTunes|
||Clean4 Reasons to Be Merciless About Your Client's Website||Not sure how to mix a website redesign into the flow of your inbound services? Ben and Andrew unpack this topic on this episode!||11/16/2015||Free||View in iTunes|
||CleanHow to Communicate Inbound Funnel Building to Clients||"Inbound funnel building" is a buzz phrase we toss around in the marketing space, but how should you go about explaining it to a client? We dive in and discuss.||11/10/2015||Free||View in iTunes|
||CleanHow to Get Client Buy-In with a GamePlan Kick-Off Session||Buy-in is key to building long-lasting inbound partnerships that last the test of time. Here's how to get it during your on-boardings.||11/3/2015||Free||View in iTunes|
||CleanAlmost Everything Your Client Wants to Know About Inbound GamePlans||The Inbound GamePlan is the strategic roadmap for the first 12 months of a client engagement. Here's what your clients will want to know and how to best educate them about this vital step.||10/27/2015||Free||View in iTunes|
||CleanOne Guaranteed Way You’ll Fail Your Inbound Clients||You want to deliver a great service to your clients, each and every time. One guaranteed way to fail them is to start without a strategy. In this episode, Ben and Andrew dig in and share the steps to building a solid client strategy.||10/20/2015||Free||View in iTunes|
||Clean5 Signs You Need to Start Using an Inbound GamePlan||Do you struggle to deliver results for your clients? You believe in inbound, but things always come up to derail your work. In this episode, Ben and Andrew dig into this idea and share how an Inbound GamePlan could be just the answer you're looking for!||10/13/2015||Free||View in iTunes|
||Clean5 Steps to the Best Client On-Boarding Ever!||Have you ever struggled to communicate expectations or showcase results with a client? Chances are things fell off in on-boarding. In this episode, Ben and Andrew share what you need to do to rock your next client on-boarding!||10/6/2015||Free||View in iTunes|
||Clean013 - The 4 Milestones of a Successful Inbound Partnership||An inbound partnership is a journey. As an agency, it is your job to guide your client along that journey. In this podcast Ben and Andrew breakdown the 4 milestones to help you navigate an inbound partnership!||9/29/2015||Free||View in iTunes|
||CleanThe 5 Clients You Can’t Afford to Take On||Ever worked with a client that just wasn't a good fit? There is just conflict from the beginning and things just can't seem to be worked out. Identifying these troubled clients earlier in the process can save you time and a whole lot of misery! In this||9/15/2015||Free||View in iTunes|
||CleanHow to Deal with a Client That Tinkers with Your Campaigns||Have you ever been in a situation where a client just won't sit still? They keep tinkering with the plan you agreed upon together. You don't need to put up with this type of treatment! In this episode Ben and Andrew chat about how you can over come clie||9/8/2015||Free||View in iTunes|
||CleanThe 6 Rules for Creating Compelling Client Case Studies||Are you looking for a better way to capture your agency success stories? Tap into these six rules and you're well on your way to creating compelling client case studies!||9/1/2015||Free||View in iTunes|
||Clean5 Ways to Get Clients to Pay You on Time||Have you ever had a clients ignore the due dates on your invoices? If so, this episode will dig into actionable steps to help you receive the money you've earned, faster!||8/25/2015||Free||View in iTunes|
||CleanBe Enthusiastic—It's Up to You!||Building trust and honesty in a client engagement is hard work. It isn't something that just happens by itself. Create deeper client relationships by bringing enthusiasm to the table.||8/18/2015||Free||View in iTunes|
||Clean5 Ways to Transition a Legacy Client Relationship||Do you have clients in your portfolio that are slowing down your growth as an agency? Ben and Andrew talk through 5 tactics that you can use to transition troublesome clients out of your book of business.||8/11/2015||Free||View in iTunes|
||Clean5 Things Annoying the Heck out of Your Clients||Are you doing things that are driving your clients up the wall? In this episode, Ben and Andrew highlight common things that happen in client relationships and how you can overcome them.||8/4/2015||Free||View in iTunes|
||CleanReporting Methods That Will Absolutely Delight Your Clients||Do you struggle to show clients the value of your services? Reporting can be a misunderstood and misused thing for inbound agencies. Join Andrew and Ben for a chat about how better reporting can lead to happy clients.||7/28/2015||Free||View in iTunes|
||CleanWhy Your Agency Needs to Start Documenting Everything||Are you interested in delivering delight to your clients with a smooth experience and clear expectations? If so, then listen in to hear how documentation can help get you there!||7/24/2015||Free||View in iTunes|
||CleanHow An Agency Framework Can Help You Retain and Take on More Accounts||Are you interested in streamlining your client experience? If so then an agency framework may be just what you're looking for!||7/7/2015||Free||View in iTunes|
||Clean5 Ways to Prevent Client Conflict||Unspoken issues spring up in the servicing of an account, it can create negative conflict and derail progress. In this episode on Happy Client Show, Ben Butler and Andrew Dymski dig into 5 ways you can prevent client conflict before it even starts.||6/24/2015||Free||View in iTunes|
||CleanIs the Client Always Right?||The short answer is "No, the client is not always right!" Agency life can be a crazy life, due in large part to this idea. In this episode of the Happy Client Show, Ben Butler and Andrew Dymski breakdown this idea and present 5 reasons why you should re||6/23/2015||Free||View in iTunes|
Who doesn’t love happy clients?
Love the specificity of each episode as you guys tackle a common quest applicable to all agencies out there. They say happy wife happy life. Well clients are your work wives and the same can be said for them. Nice job Ben and Andrew!
Experienced marketers helping the community
This quote has stuck with me through my career: "Learning from your mistakes makes you smart. Learning from other people's mistakes makes you a genius.”
Andrew and Ben do a great job with the Happy Client Show of sharing their successes and failures to help other marketers take the good ideas and avoid the bad ones.
The shows are quick, helpful, and perfect for somebody who works at a marketing agency, especially if they interface with clients directly or have input on managing the client relationship.
Keep up the good work!
This show makes ME happy, too!
I’m an inbound agency guy and love this podcast. Helpful and informative tips and discussions about how to turn your clients into raving fans and advocates.