Hello Customer, a Podcast About Delivering Extraordinary Customer Experience
By Espree Devora & Leslie Cottenjé
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Why should you invest in truly knowing your customer? What's the benefit of being customer-centric as an organisation? We are absolutely convinced that the winners of the future are the companies that put their customers first in absolutely everything that they do. And I can tell you this over and over again, still, it's my opinion. Together with Espree, we are exploring great customer experience stories in an industry that absolutely needs to understand customers, they thrive on truly understanding what is driving a generation, what makes them happy. For Season One we investigate the Fashion Industry! We talked to brands, young and old, from all over the globe, including Zappos, Levi's and Element. We specifically talked to brands that managed to turn their brands into a lifestyle, part of a scene, part of their customers' life. Listening to our podcast will give you inspiration. Listening to these insider stories will help you understand the real value of putting your customers first.
||CleanSTOP THE FALSIFIED CUSTOMER EXPERIENCE - VIDI CAMERAS||ViDi founder Tanner Yarro witnessed a scene while leading a youth trip that forever changed the direction of the ViDi brand. When one youngster, McKinley, was teased and laughed at for having an inexpensive, “off-brand” action camera, Yarro saw an o||12/16/2015||Free||View in iTunes|
||CleanAfends - Customer service via Live Chat in e-commerce - Hello Customer Podcast / Season One / Fashion||In the first episode of the Hello Customer Podcast, Espree interviews Cassy Miller-Crispe on how Afends provides customer support through live chat and integrates the community and its customers with the brand. Tune in to get a sneak peek into Afends’||12/9/2015||Free||View in iTunes|
||CleanCustomer First @ Volcom: from sports brand to popular culture||The quest for spiritual intoxication… No, it’s not a cult. It’s the driving force behind lifestyle apparel brand Volcom. The company started in 1991 with a passion for surfing, skateboarding, and snowboarding, and they continue to convey just how||12/2/2015||Free||View in iTunes|
||CleanOsiris - 'Thinking outside the shoe box', Listening to connect with customers - Hello Customer Podcast / Season One / Fashion||For Brian Reid, founder of Osiris, incredible sneakers are not a commodity. Each pair is a piece of art. And to continually find inspiration for his art and craft, he travels the world, watching, listening, and most importantly -- skating. It’s the on||11/25/2015||Free||View in iTunes|
||CleanMeUndies - Creating intrigue to skyrocket becoming a top brand - Hello Customer Podcast / Season One / Fashion||As a company that has to talk to people about their underwear (awkward), customer experience is at the tip-top of the priority list for globally growing brand MeUndies. How do they keep it lighthearted and memorably awesome?||11/18/2015||Free||View in iTunes|
||CleanElement - Do well by giving back (and being an environmentally conscientious brand) - Hello Customer Podcast / Season One / Fashion||Growing up in an urban environment in a difficult household, Element founder Johnny Schillereff discovered comfort in the artistic expression of skateboarding and other street culture. Emerging as a successful skateboarder and artist, he found himself b||11/11/2015||Free||View in iTunes|
||CleanLevi's - Creating popular collections based on Customer Feedback & Co-creation||When a company is as established as Levi’s (founded in the late 1800s), they have to continue to please generations-loyal customers and solve new problems for younger jean-wearers. With each initiative of marketing and product development, Levi’s en||11/4/2015||Free||View in iTunes|
||CleanZappos - Delivering WOW to customers||In this episode of the Hello Customer Podcast, Espree interviews Rob Siefker, the Senior Director of the Customer Loyalty Team at Zappos. He is based at the Zappos’ campus in downtown Las Vegas. The Customer Loyalty Team (CLT) at Zappos is a team of 6||10/28/2015||Free||View in iTunes|
Customer is Number One. Espree is a Ball of Energy!
Espree's lively and enthusiastic approach makes this podcast fun to listen to. The information is very relevant and valualble. Looking forward to future episodes!
This is a great podcast to gain insight into giant brands and how they create amazing customer experiences. Espree is the best, and such a great host to bring this show to the forefront! Keep up the great work!
Really interesting, fun show. Espree is a great host, and I always come away learning something new.