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Navigating the Customer Experience

By Yanique Grant, Customer Experience Strategist, Entrepreneur

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Description

Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

Customer Reviews

Love this podcast!!

I so enjoyed listening to the first episode of this podcast, that I subscribed before listening to the 2nd, 3rd and 4th episodes. Really, really love all the information shared. So helpful and interesting for all who are entrepreneurs in actuality or in their dreams 😄. Great topics on an area of business that always needs attention.

Gives me that NPR feel!

Very nice, new podcast by Yanique. Each episode is very professional, and I can't help but think I'm listening to NPR as the episode plays, because it just sounds and feels like I'm going to LEARN something, which is awesome. Great job!!

She's Professional in the field

Clearly Yanique has done her due diligence and has put in the time to be able to be called an esteemed professional in the field of customer service. This is an extremely informative podcast. If used, this information should transform any business and affect the way customers feel about their interaction with that business. Bravo.

Navigating the Customer Experience
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Customer Ratings