People in Places
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People in Places is a podcast dedicated to helping today’s shopping centers, retail outlets, airports, museums, universities, and other physical locations optimize the experience of their visitors. You’ll hear from experts who are exploring new ways of creating better experiences, gain fresh insights on how to better understand visitor behavior, and learn about emerging technology that can help you bridge the divide between physical and digital data. If you work in marketing, operations, research, or customer experience at a business that serves people in both the physical and the digital world, this podcast is for you. Each episode features topics like: customer experience, visitor experience, experience optimization, customer intelligence, customer behavior, customer engagement, retail marketing, location-based marketing, location-based analytics, business intelligence, data intelligence, phygital, visitor analytics, real estate technology, smart cities, wifi marketing, commercial real estate, and more.
||CleanEP 6: How Customer Experience Affects Airport Choice w/Natasia Malaihollo||Airports have long been a place of frustration for many travelers over the years. Come join us as we chat with Natasia Malaihollo, Co-founder at Wyzerr, on what her team is doing to elevate the customer experience using AI.||1/14/2019||Free||View in iTunes|
||CleanEP 5: How Grocery Retailers are Reacting to an Online World w/ Rachel Elias Wein||Imagine having to opt out of your grocery store automatically shipping you items you regularly purchase. Where they learn your buying habits so well that you actually have to opt out of delivery, not opt in. That’s where Rachel Elias Wein, Founder...||1/7/2019||Free||View in iTunes|
||CleanEP 4: Why Commercial Property Groups are Moving to a Data-First Mindset w/ Max Ryerson||The customer has changed. Gone are the days of making a shopping list, heading to the mall and walking through a dozen stores to find what you want. The marketplace is now online, and open 24-7. Customers expect to be able to shop when they want,...||12/31/2018||Free||View in iTunes|
||CleanEP 3: How Data Can Help Drive Downtown Revitalization w/Katie Meyer and Mike Grogan||How do you revitalize a declining municipality? Katie Meyer, Executive Director of Renaissance Covington, is on the front lines of this challenge in Covington, Kentucky. Her city’s downtown shares a similar story to many others. An incredible...||12/17/2018||Free||View in iTunes|
||CleanEP 2: Why Wireless Networks are Key to Your Customer Intelligence Strategy w/ Özer Dondurmacıoğlu||The world of wireless networks has evolved from a commodity to a core part of data strategy, and early concerns about speed and security are being replaced with a desire to know what to do with all the data coming in. Özer Dondurmacıoğlu, VP of...||12/10/2018||Free||View in iTunes|
||CleanEP 1: Solving Customer Problems Using New Technology w/ Tim Weale||Technology is not the end all be all, or the one silver bullet. Yes, it will really assist in solving your customer’s problems, but it’s just an enabler. This is wisdom Tim Weale and his company Mirvac Retail Solutions live by. As a property group..||12/3/2018||Free||View in iTunes|
||CleanWhat You’ll Learn in The People in Places Podcast||Businesses with physical locations are shifting from being simply transactional to places where people can have meaningful experiences. Something you can’t replicate in the digital world. But this isn’t easy, especially when you’re working...||11/21/2018||Free||View in iTunes|
Very interesting interviews that give some helpful insights into what’s happening on the retail scene. Great production value and hosting as well.
Great 1st Episode!
Not saying this just because I know John and Tim professionally but what a great episode full of real-world stories about the topic at hand: bridging digital and physical data sources for the benefit of tangible business goals at public venues. Well done gents! Must listen for any digital marketing and facilities teams for venues, serving highly connected visitors, around the globe.
Focused on expertise & data - awesome!
Love the concept and focus of the show. John will be a great host and is a natural at facilitating insightful conversations.