Profiles in Prosperity Service Roundtable

Ryan StMichel is the owner of Grove Mechanical in Crookston Minnesota.
Grove Mechanical was founded in 1978 by Ryan’s Grandfather and Ryan purchased the
company from his uncle.

Ryan created a unique consultative, no-pressure, sales process that results in
high-quality, high-value systems installations, delighted customers, and a very high
close rate. How does he do it? Listen and learn!

Other interesting items discussed:

Building relationships with customers: Finding points of commonality and
ice-breaking.

Sales room set up.

Scheduling for maximum customer availability.

Offering options.

Indoor air quality.

Why Ryan StMichel joined Service Nation and what that did for him and Grove
Mechanical.

THANK YOU AND REQUEST FROM DAVID:

First, thanks for listening and thank you for your support!

If this has provided any value to you, would you please give us a good rating on
whatever podcast app you use?

Also… we’re always looking for great interviewees and topics. If you have an idea
for us, know someone who should be interviewed, or if you would like to be
interviewed, DON’T BE MODEST, just shoot an email to PIP@NewMediaEmpire.com.

Thanks again!

Stephanie Postell is the Chief Operating Officer and owner (with her
husband, David) of Anchor Heating and Air.

Stephanie has enjoyed a diverse career prior to joining the HVAC industry. She
started off as a Kindergarten teacher, owned and worked in different businesses
before working for an  HVAC company and eventually starting her own HVAC business.
Stephanie has a wealth of experience, and vast expertise in operations. We talk with
her about her background, her experiences in different HVAC companies, acquisitions,
finding and keeping great people, managing a company with your spouse, her
presentation at the upcoming Service Nation Summit in Reno, what people don’t know
about implementing processes and procedures that they should, and her philosophy for
making a great company.

You can learn a lot from Stephanie Postell! If you want to hear more from her,
attend the Service Nation Summit in Reno, Nevada, April 16-18 2024. Register at
https://web.cvent.com/event/492c6ebd-1e1b-4ee2-9dfd-114720d2a5d2/regProcessStep1:ad7993b6-9676-4275-b566-a8c5aeacc191

A blessed accident caused Mike Chastain to need a job at a very young
age. So he went from 9th grade right into plumbing. After gaining valuable
experience in new construction plumbing, the new housing market collapse caused him
to make another change and start his own business with his wife, Katie. The ups and
downs of business ownership caused them to learn a lot and grow. We'll hear about:

• The blessing of family in the business
• Starter coaches
• The roller coaster of business
• Why Mike joined Service Nation Alliance, and what that's doing for him and
Absolute Plumbing
• Firing a CSR and gaining $15K in weekly revenue as a result
• The "coloring books and crayons" method for systems and processes
• Unexpected help from a competitor
• Immediate challenges to growth
• The five year plan
• Advice for young people entering the trades.

Look at this: it’s a two-for-one podcast episode! Allan Ferguson, host
of the Pipeline to Profitability Podcast interviews David Heimer and David Heimer,
host of Profiles in Prosperity, interviews Allan Ferguson.

Join Allan Ferguson, your host on Pipeline to Profitability, as he engages in a
riveting conversation with celebrated entrepreneur David Heimer, founder and retired
COO of Service Nation, Inc. This enlightening episode goes beyond tracing David's
illustrious professional journey, touching upon his substantial contributions to the
industry, and delving into personal anecdotes from their intertwined careers.
Listen in to gain insights into David's philosophy on the irreplaceable role of
relationships in business, which he breaks down into five essential types: with
contractors, vendor partners, coaches, community connections, and within the company
itself. These relationships form the backbone of business growth, playing a pivotal
role in building successful teams and fostering a conducive business culture.

As you tune into this rich discourse, explore the significance of networking with
direct competitors and leveraging the vast resources of the internet to your
advantage. Alan and David's shared experiences highlight how friendly competition
can be a catalyst for business expansion, introducing surprising growth
opportunities.

Learn from Alan's insightful advice on scaling up your business, particularly a
plumbing and HVAC business, derived from his experience navigating diverse markets.
His forays into innovative e-training provide a unique learning opportunity for
budding contractors.

Further, David’s wisdom offers a refreshing perspective on embracing retirement,
underscoring the importance of leading a fulfilling life beyond the scope of
business. He also touches upon strategies such as the innovative concept of
call-by-call management, and the transformative power of mentorship and leadership.
Contact David Heimer about the Profiles In Prosperity podcast at
PIP@NewMediaEmpire.com

Get Allan Ferguson’s eBook “Five Steps to 10X Your Income” at
https://www.servicesuccessacademy.com/ebook

Gina and Philip Ferrara are the founders, owners, and hands-on leaders
of LibertyAir providing HVAC services in Gainsville, Florida. They are married to
each other, and have children together. Like many owners they've had their share of
struggles as they built a successful and strong business, including getting fired by
their business coach, the late, great Ron Smith. But they came back! Their business
is still growing and it's very successful. They've won numerous awards!  Philip
branched off into software and has a creative, innovative offering for the HVAC
industry.

Joe Strittmatter is the founder of Strittmatter Plumbing, Heating, and
AC in Denton Texas. In episode 38 “Growing a Multi-Trade Powerhouse” we interviewed
Joe and learned about his start in our industry and the grow of his company. In this
episode we learn about what’s happened since. In short, Joe continued to grow his
company, sold to a private equity company, ended up running both Strittmatter AND
Frymire, and, at the time of this recording, was just leaving the private equity
company.

Also in this episode you’ll learn:

Why Joe Strittmatter sold to private equity.

Why Joe Strittmatter decided to stay and work with private equity.

What Joe Strittmatter learned from his time working with private equity.

The issues of due diligence during a company sale.

Running multiple companies simultaneously.

What it feels like to sell your company, and the right way to think about it.
Creating growth for others.

The things that were the catalysts for Joe Strittmatter’s business growth.

What Joe will present at the International Roundtables.

Having the three-legged stool for revenue, adding a fourth.

What Joe Strittmatter is planning for his future.

Don't miss out! Attend the 2024 Service Nation Summits (where you’ll get to meet Joe
Strittmatter and hear him speak):

Eastern Summit, February 27 – 29, 2024 https://cvent.me/eYm7MG

Western Summit, April 16-18, 2024 https://cvent.me/0O07r1