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Quality 101

By Paul Palmes

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Quality Management in the 21st century. Informal discussions of tools, concepts and case studies for continuous improvement. We've all heard the phrase, "work smarter, not harder!" but few explain how to do it. Quality 101 blends humor, common sense, experience and accepted standards to provide insights to working smarter.

Customer Reviews

Dean P Applegreen QM

One Of The Quality Guru's Of My Day. It Is Not Just The Message, It Is The Way The Message Is Communicated, Warm and Friendly Like A Good Conversation. The Author Is At Home Behind The Microphone Speaking To You Not At You. A Podcast I Wait Impatiently For Each Week. Your Footsteps Sir I Aim To Follow, Long Live Process Improvement and Long Live Quality 101.

Quality 101
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