To listen to an audio podcast, mouse over the title and click Play. Open iTunes to download and subscribe to podcasts.
Why do we have nothing but love for some brands—and, hate others with a passion? Repeat Customer is all about examining truly great customer experiences: How companies create them, and why superfans love them so much. CEOs, chief customer officers, and industry experts reveal the inside stories of how iconic companies rose to prominence by solving pain points, reimagining touch points, disrupting traditional business models, and staking their entire success on inventive, customer-focused approaches. And die-hard superfans share stories of their (sometimes) zany expressions of brand love. Hosted by Mio Adilman, produced by Zendesk. New episodes every other Monday.
||CleanHow Bark disrupted pet retail with a great customer experience...for dogs||When entrepreneur Matt Meeker went shopping for his Great Dane, Hugo, he came away from their local big box pet store less than impressed with the unexciting products. So he decided to start a subscription service for dogs called Bark. But here's the qu||9/9/2018||Free||View in iTunes|
||CleanHow Brooklinen woke up the bedding industry by going direct-to-consumer||When millennials Rich and Vicki Fulop couldn't afford the luxury bed sheets at their hotel in Las Vegas, they did the unthinkable: build a company to make the sheets themselves. In the process, they also created a customer experience, and brand loyalty,||8/26/2018||Free||View in iTunes|
||CleanHow Eaze is changing the customer experience for a newly legal product: cannabis||Eaze totally changed shopping for cannabis in California with its on-demand delivery app. But creating a leading customer experience for something that used to be illegal presents a whole set of challenges most companies will never have to deal with. St||8/12/2018||Free||View in iTunes|
||CleanHow Sephora created a futuristic, omnichannel customer experience||Cosmetics and beauty products might seem like a tactile pleasure best sampled and enjoyed with one's own hands, but Sephora has completely transformed the way we buy not just makeup, but also retail in general, with a digital-first, omnichannel customer||7/29/2018||Free||View in iTunes|
||CleanHow Slack changed the way we work by putting the customer experience first||Workplace messaging app Slack provided a much needed centralized solution to teams that had been struggling to stay connected via a convoluted mish mash of email, Skype, text, WhatsApp. But with only eight employees, none of them in marketing or sales,||7/15/2018||Free||View in iTunes|
||CleanHow MoviePass radically changed the movie theatre customer experience||When MoviePass dropped its monthly subscription fee to $10 a month, it introduced a radically different customer experience to moviegoers, and people headed back to theaters in droves. But did they know that Mitch Lowe, the CEO responsible for MoviePass||7/1/2018||Free||View in iTunes|
||CleanBeyond cookie butter: The secrets behind Trader Joe’s great customer experience||Trader Joe's is renowned for its folksy charm, super helpful staff, and of course, its cookie butter, but there's way more than that behind the supermarket chain's leading customer experience. We talk to retail guru Kevin Kelley, and Mark Gardiner, a m||6/17/2018||Free||View in iTunes|
||CleanWelcome to Repeat Customer||Ever wonder why you have nothing but love for some brands, and hate others with a passion? Introducing Repeat Customer, a show about great customer experiences. How companies create them, and why superfans love them so much.||5/7/2018||Free||View in iTunes|
Great topic for today’s business climate
#CX is soooo important... there is too much competition in the market today for companies to succeed unless they are hyper focused on a great customer experience. Can’t wait for the first episode of this show on great #CX.
Reminds me bit of Slack Variety Pack...
... and for me that’s a praise.
So well done. So much production value and yet with so much personality.
Starting season with Trader Joe’s sets a great mood for following episodes. Are you recording it in Hawaiian shirts too?
Great podcast, not just for business geeks but for the rest of us too!
Can’t wait for more.
Nice start. Hope you include more women experts in your subsequent episodes.