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Socially Supportive: Customer Care the Social Way

By Frankie Saucier

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Deliver exceptional customer service on social media, chat, SMS and more when digital customer care expert Frankie Saucier takes you behind the scenes with today's biggest brands and technology executives to reveal the latest in strategy and software. Hear from companies designing and implementing chatbots, artificial intelligence, and so much more. Proud member of the C-Suite Network. Inspired by Dan Gingiss, Shep Hyken, Frank Eliason, Jay Baer and many others who firmly believe as I do that treating your customers well is just the right thing to do, and here to share strategies that help you do that as efficiently as possible.

Customer Reviews

Top 3 Questions to Ask Before Responding

I just had the pleasure of listening to Frankie's interview with Emerson Cunningham: "The Top 3 Questions to Ask Before Responding." This timely show offers the latest insights and strategies from experts like Emerson, to help you deliver exceptional customer service on social media, chat, SMS etc. Well done and much needed. Wish you continuing success!

Great Show!

Frankie brings a unique perspective on how manage customer care! WIth innovative strategies and insight from industry leaders, Socially Supportive provides the listener with quality and actionable content.

Great Podcast!!!

Informative interviews with great content on how customer care is so imporant in running an organization.