Podcast | Support Driven
By Support Driven
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Customer Support Community
||CleanEpisode 24: Jim Mackenzie's Career In Support||Jim Mackenzie talks about his career in support. Show Notes: Basecamp Jim Mackenzie||12/1/2015||Free||View in iTunes|
||CleanEpisode 23: Daniel Mooney On Working With Product||A story about support and product working together Show Notes: Redgate Daniel Mooney Music: Rift – Hired Beats and Subspace Exit – Hired Beats Placidity – Jallacy||11/9/2015||Free||View in iTunes|
||CleanEpisode 22: Kimberly Bringas On Negotiating On The Job||Negotiating is one of those situations where not doing it seems so much easier than doing it. Kind of like jumping off a moving train to save time. We’ll explore two negotiations. One that went horribly wrong and another that went a little bit better.||10/20/2015||Free||View in iTunes|
||CleanEpisode 21 – Mikael Blaisdell on where Customer Service has been and where it's going||With 30 years in customer service, Mikael Blaisdell shares his insights into the past and on the future of the industry. Highlights: The forces driving the evolution of customer service The future of customer service Why SaaS changes everything The impo||1/21/2015||Free||View in iTunes|
||CleanEpisode 20 – Ben McCormack on Conducting User Interviews||Ben shares how he got started conducting user interviews and sharing those insights with his team. Highlights: Getting started with user interviews Learning insights from talking with users Sharing results with the team Learning to do user research Show||11/20/2014||Free||View in iTunes|
||CleanEpisode 19 – Mercer Smith-Looper on Launching an Online Community||It’s not often we get to hear about how an online community gets started. Mercer Smith-Looper, Customer Champion and Community Moderator at Wistia, gives us the inside scoop on how the Wistia Community came to be and what it’s like to do both||10/14/2014||Free||View in iTunes|
||CleanEpisode 18 – Mat Patterson on Building a Remote Team||Mat Patterson, Head of Customer Support at Campaign Monitor, talks about the challenges that come with growing his team around the world and in the office. Highlights: Deciding to go remote Recruiting, interview and hiring remotely Working with remote p||9/18/2014||Free||View in iTunes|
||CleanEpisode 17 – Mike Grafham on Evolving Customer Success||Mike Grafham, head of Customer Success at Yammer, shares his experiences growing his team and talking about the evolving nature of Customer Success. Highlights include: The origin of Customer Success at Yammer Deciding which customers to talk to Measuri||8/21/2014||Free||View in iTunes|
||CleanEpisode 16 – Christa Collins on Growing from 1 to 180 – Part 2||Part 2 of Christa Collins’ interview on growing her team from 1 to 180. Highlights include: Changing how work gets done as the team grows The role of teams and team leaders Giving opportunities for the many, many talents of her people Working with o||7/24/2014||Free||View in iTunes|
||CleanEpisode 15 – Christa Collins on Growing from 1 to 180 – Part 1||Christa Collins, VP of Customer Care at Squarespace, shares her experiences with the challenges of growing the team from 1 to over 180 people. Highlights include: Going from Christa’s kitchen to New York City Is this a job or a career? Facing the ch||7/11/2014||Free||View in iTunes|
Unique conversations about Support
No other podcast discusses in detail what it means to support a tech/software product. Each episode is full of great tips on how to make your customers happier and letting support drive your product development.
Great interviews with support pros
Scott does a great job with his show. From the interesting guests to the great conversations, he helps us all be a little more support driven with our product.