By Support Leaders Podcast
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The Support Leaders Podcast interviews leaders in support all over the world to understand the tools, tactics, and training they use to create the best customer support teams and the most amazing customer experiences. We believe that great customer support starts with the people that lead support teams, and we want to empower those people with best practices from their peers across the globe.
||Clean3: Andrew Spittle, Happiness Engineer @ Automattic||In Episode #3 of the Support Leaders Podcast, we interview Andrew Spittle, Happiness Engineer at Automattic. We talk about his first experience using WordPress and building a company in college. Then we talk about how Automattic’s support team has gro||4/8/2018||Free||View in iTunes|
||Clean2: Zach Bouzan-Kaloustian, Director of Customer Support @ DigitalOcean||In Episode #2 of Support Leaders, we interview Zach Bouzan-Kaloustian, Director of Customer Support at DigitalOcean. We talk about his time at Foursquare, Fab.com, and then growing with the team at DigitalOcean. He explores his ideas of “Support as a||3/28/2018||Free||View in iTunes|
||Clean1: Antonio King, Director of Experience @ Shinesty||In Episode #1 of Support Leaders, we interview Antonio King, aka “Tones,” the Director of Experience at Shinesty.com. We talk about customer support as the one night stand vs. customer experience as the relationship, customer satisfaction vs. custom||2/26/2018||Free||View in iTunes|