The CX Pod
By Jeff Marcoux
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"The CX Pod" is an interview series featuring best practices and the leading thinkers and doers who are changing the way business gets done. The focus is on the customer experience and how business' need to actively evolve with their customers instead of reacting. It is hosted by TTEC's Jeff Marcoux and Elizabeth Glagowski, editor of the Customer Strategist Journal.
||CleanWhat's on Shoppers' CX Holiday Wish Lists?||Bad deals, no help, and rude employees can make f…||12/19/2018||Free||View in iTunes|
||CleanCustomer Care Evolves Alongside Social Media||In a world where consumers demand service when th…||12/4/2018||Free||View in iTunes|
||CleanShaking Up the Contact Center with AI and Innovation||Recent CX award winners Heidi Rote from Jenny Cra…||10/29/2018||Free||View in iTunes|
||CleanFire Up Your Customer Feedback Programs||It’s hard to create seamless interactions without…||10/4/2018||Free||View in iTunes|
||CleanHow do you measure CX success?||What does customer experience success look like, …||9/6/2018||Free||View in iTunes|
||CleanMarketers Get Schooled on Analytics||Digital transformation is everywhere, and compani…||7/5/2018||Free||View in iTunes|
||CleanMeet the “Chat Avengers”||Who are you going to call when you want to delive…||6/14/2018||Free||View in iTunes|
||CleanFind Your Authentic Voice||Great customer relationships happen when brands a…||5/22/2018||Free||View in iTunes|
||CleanAre You Taking Employees for Granted?||The employee experience is as important, if not m…||4/18/2018||Free||View in iTunes|
||CleanOn the Internet, no one knows you’re a Bot||When contacting Sling TV’s customer service, cust…||4/3/2018||Free||View in iTunes|
||Clean“Know Me Now” in the Age of AI||What does it mean for enterprise organizations to…||3/29/2018||Free||View in iTunes|
||CleanCustomer Delight Doesn’t Pay||We’ve got the data to prove it. Emotional analyti…||2/21/2018||Free||View in iTunes|
||CleanTell Me a Story||Put yourself in the customer’s shoes, and it’s mu…||1/15/2018||Free||View in iTunes|
||CleanBehind the Beard: 5 Minutes With Santa Claus||We spotted Kris Kringle hiking around our Denver …||12/11/2017||Free||View in iTunes|
||CleanThe Ultimate CX Ambassador: Santa Claus||Creating the perfect customer experience is a lot…||12/8/2017||Free||View in iTunes|
||Clean“People Marketing” Strategies for the 21st Century Customer||Your employees are your best asset and could be y…||11/20/2017||Free||View in iTunes|
||CleanDemystifying AI to Create Magic Moments||Artificial intelligence is being applied in the B…||11/2/2017||Free||View in iTunes|
||CleanVoices From the Customer Front Lines||Executives often talk about the importance and va…||10/11/2017||Free||View in iTunes|
||CleanYour Innovative Marketing Tech Doesn't Matter||All the MarCom tools in the world will be worthle…||9/21/2017||Free||View in iTunes|
Great insights on CX
Jeff's got a great sense for what's happening in this ever-evolving space, and he's got some really useful advice on how to navigate.
Great CX Content
Great thought leadership on #cx strategy. Cannot wait for more episodes!
My morning podcast
Always great to hear some great CX stuff with my morning coffee. Def recommend