The Service Design Podcast
By David Morgan
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In this podcast David Morgan and Stina Vanhoof, Service Designers at Knight Moves Belgium have conversation about Service Design with practitioners from around the world. This podcast is produced in collaboration with the Service Design Network.
||CleanEPISODE 7: Service Design Award 2016 for systemic and cultural change in the private sector||Frederik Kraft is Senior Expert Change & Transformation at Deutsche Telekom, one the world’s leading integrated telecommunications companies. Their core business is the operation and sale of networks and connections. To continue their succes...||3/22/2017||Free||View in iTunes|
||CleanEPISODE 6: Service Design Award 2016 for systemic and cultural change in the public sector||Sophie Andersson is strategic designer at Transformator Design, a Stockholm based Service Design agency. At Transformator they design services based on customer needs and help organisations towards customer centricity. One of those organisations was...||3/2/2017||Free||View in iTunes|
||CleanEPISODE 5: Service Design Award 2016 for Best Student Project by Gayle Rice||Gayle has recently completed a PhD at The Glasgow School of Art in which she responded as a researcher and a designer to difficulties young people who were leaving care and their workers experience when working together. For this work she was...||1/25/2017||Free||View in iTunes|
||CleanEPISODE 4: Service Design Award 2016 for Best Commercial Project by Kaarel Mikkin||Kaarel Mikkin is de co-founder of service design & branding consultancy Brand Manual. An international agency establish in Tallinn and Stockholm that designs customer experiences. Brand Manual used to be a marketing company that saw the need to...||1/25/2017||Free||View in iTunes|
||CleanEpisode 3: Practical Service design with Megan Miller and Erik Flowers||Erik Flowers is the Principal Service Experience Designer at Intuit, and Megan Miller is a Senior Service Designer for Stanford University’s central IT organisation. Together they are the founders of Practical Service Design. In this episode they...||11/15/2016||Free||View in iTunes|
||CleanBonus Episode: Global Service Design Conference||Experience the conference floor from SDGC16||11/10/2016||Free||View in iTunes|
||CleanEpisode 2: Service design for governments by Simone Carrier from FutureGov||Simone Carrier in head of service design at FutureGov, that focusses on service design project for governments. Together we talked about what service design means to governments, what the differences are between government over the whole world and how...||9/21/2016||Free||View in iTunes|
||CleanEpisode 1: The service design network with Jesse Grimes||Jesse Grimes has been practicing service design from the very beginning of its existence. He’s a senior service designer at Informaat and plays an important role in the service design community as management board member of the Service design...||9/21/2016||Free||View in iTunes|