Competition is fierce in the hotel business. Online sites like Trip Advisor can kill a business' reputation with one bad review. Staffs are untrained, surly or apathetic in a profession that lives or dies on service. So what's a struggling hotel operator to do? Hire Anthony Melchiorri, one of the most sought after hotel "fixers" in the country. His no- nonsense approach can turn any establishment around in weeks...and he plans to do just that in Hotel Impossible. Of course, not without some drama along the way. Whether it’s demonstrating the proper way to pour a glass of wine or gutting and re-decorating a lobby, Anthony knows how to turn a failing hotel into a tourist destination.