Veris Associates, Inc. - ITSM
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Are you an IT Manager trying to update the infrastructure to meet the business' ever changing needs while at the same time struggling to maintain stability? How to combine flexibility and reliability?
||Utility Services: The Funnel For Driving IT Request Fulfillment Efficiencies and Savings To The Bottom Line||David A. ZimmerPractice ManagerCorporate Learning & TrainingVeris Associates, Inc.You know the drill. Someone from the business side makes a demand for new technology. Users have needs unmet because their applications stop working. Servers need to be||2 9 2008||Free||View In iTunes|
||ITIL & ISO/IEC 20000||Ron PrzywaraITIL Certified ConsultantIT Service ManagementVeris Associates, Inc.I recently received certification for ISO/IEC 20000 at the Foundations (introductory) level and the Professional level for the Management and Improvement of IT Service. My exp||2 9 2008||Free||View In iTunes|
||Getting Control of IT Shared Services - Utility Services Part 1||Cheryl CroceSr. ConsultantVeris Associates, Inc.In this first article of a series of five, the author explores how to relieve three of the nine common pain points associated with Infrastructure request fulfillment. By doing so, companies can transform inf||2 9 2008||Free||View In iTunes|