Description

Access and experience all your Discovery products wherever you are.



Application features:


Discovery Health: Access your membership card, find a healthcare professional, submit and track your claims, get your tax certificate and more.

Discovery Vitality: See your Vitality points and status, track your Vitality Active Rewards goal and more.

Discovery Card: 
View your transactions and balances, spend your Discovery Miles in store and more.

Discovery Insure:
 Request emergency assistance, submit a claim, track your Vitalitydrive points and Active Rewards and more.

Discovery Life:
 View your policy information including financial adviser details.

Discovery Invest:
 View your portfolio (including fund balances) and request to have a document emailed to you.

Members on the following medical schemes will also have access to their scheme information: MMED, Naspers, LA Health, Tsogo, TFG, Quantum, Remedi, Anglovaal, Retail Medical Scheme, UKZN, BMW, Malcor, Wits
, Netcare & SAB
.

User notes:

The application is available for anyone to download, but you have to be a Discovery member with at least one active Discovery product and must register on the Discovery website (www.discovery.co.za) before you can log in on the Discovery app. You will use the same username and password for the app as for the Discovery website.



Continued use of GPS running in the background can dramatically decrease battery life. This App reads / writes data from Apple’s Health App with your permission. Earn Vitality points for your workouts from the Health App.

What’s New

Version 4.35.1

We regularly update our app to fix bugs, improve performance and add new features.

To make sure you don't miss a thing, just keep your Updates turned on.

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It's easy to make excuses for why you can't eat healthily but now with the new Vitality HealthyDining benefit, it's even easier to make healthier choices.

You can get up to 25% cash back on your healthier meal choices, plus 50% cash back on Vitality kids' healthy meals with Uber Eats.

Avaliable at participating restaurants.

Ratings and Reviews

2.1 out of 5
940 Ratings

940 Ratings

jljweiss ,

Good app with many short comings

This app is very useful and gives me access to the information I'm looking for but I'd like to see improvement in the following areas:

1. Load speed.
I'm not sure if this is your services that are taking that long or some issue when displaying the information but long page loads are very frustrating.

2. Lack of consistent login access
I understand that placing a password prompt at certain places to allow the user to access basic information without logging in may sound useful, but the reality is that I'm being prompted when I assume I've been logged in. It just leaves me feeling frustrated. Especially when I had logged in earlier. Either log me out entirely and authenticate me again, or don't log me out.

3. Lack of integration with Password managers and no biometric login options
The prompt the app gives for my password does not allow for autofilling of my password from a manger like LastLass. This is incredibly frustrating as I am forced to either remember an incredibly long complex password or copy and paste it which is quite insecure.
I also cannot use my fingerprint scanner to authenticate myself. This would make the whole process much easier.

I'm looking to join your banking offering in the months to come but I'm second thinking it purely because of how frustrating your app is to use.

Please address these issues Discovery

Developer Response ,

Hi Jljweiss

Thank you for your valuable review.

Thank you for the feedback and we’re really sorry to hear you’re having trouble with our app prompting you to log in. This feature, including finger print recognition, will be enhanced with our upcoming launch of Discovery Digital ID. Apologies for any inconvenience

We will send your valuable suggestions to our Developers to ensure we give you the best experience in the future.

Regards,
Mr G

SanTheMonk ,

Not a complete package

The app works OK. The functionality is limited, but seems to serve it's intended purpose. However, the single biggest failure & has been the case from inception, is that backend server support is almost non existent. The backend server's seem to run out of capacity often. The information you see in the app is retrieved from these servers which don't seem to be able to cope with the number of users. So, you are unable to view your data (often) which makes the app useless. It is very frustrating. Considering the latest reported profits, one can only wonder why they won't resolve this.

It is also very frustrating when they change the layout of the screen as they have just done. I do not find it intuitive at all. There should be an option to hide products that are not relavant to me. I use to the app to view MY info and not the advertising.

The problem with logging in is very painful. When you switch to the app, the last screen data is visible. However, the moment you tap on any link, it forces you to login again if your session has expired. The data was already visible so if security is the issue why not force the login immediately? Further, if the session has expired, why display the last screen data at all?

They also seem to have changed the authentication mechanism. Now seems to get stuck in a loop of repeated login prompts. Again this seems to be associated with a backend sever that's not responding. Very frustrating.

MattSpencer98 ,

Worst application ever

I am currently in my second year of App Dev, and even I can create a better application than this;

First and foremost, I attempted to change my PASSPORT number to my ID NUMBER, and it gave me an error, I THEN attempted to contact support, which redirected me to my email application, I hastily sent a support request, but I noticed it was sent to “talksure” not sure if they were affiliated with discovery but nonetheless I sent it. I received a confirmation email saying that they would get back to me in 24 hours... 4 days later I get an email back from this so called “talksure” informing me that I had sent my request to the WRONG EMAIL ADDRESS..... Even though I followed all the prompts from the app.. This is possibly the worst application I have ever had the pleasure of using and discovery devs should be working a lot harder.

Fast forward to today and I try to log on, and the app loads for 5 minutes, is your database faulty? Is the cloud you’re working with defective? Judging by the previous ratings, you people need some serious changes, and the fact that the dev’s work for discovery must mean that they make quite abit of money, thus the amount discovery must’ve invested in this application truly does not prove up to standards ..

A very upset discovery vitality member
Matt

Information

Seller
Discovery Limited
Size
272.6 MB
Category
Health & Fitness
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.

Languages

English

Age Rating
Rated 12+ for the following:
Infrequent/Mild Medical/Treatment Information
Location
This app may use your location even when it isn't open, which can decrease battery life.
Copyright
© Discovery Holdings Limited
Price
Free

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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