The FNB Banking App embraces the future of help – helping people to help themselves.
Managing your financial life has never been this easy with the ability to transact, borrow, invest, protect and communicate all in one place.
Download the App to see for yourself.
Want to know more? Open the banking app and select Information from the main menu. Here you can view video tutorials on all in-app functionality from FNB Assist, or see answers to frequently asked questions from Help.
Fingerprint ID - Supported on all devices with a Fingerprint sensor running IOS 9+
Secure Chat - Only available to Premier, Private Clients and Private Wealth
By downloading or using the FNB Banking App for smartphones, you agree to be bound by the license agreement located at https://fnbtouch.fnbconnect.co.za/software_license.pdf . This agreement is incorporated into this notice for reference.
If you do not agree to the license agreement, do not download or use the application.
Terms & conditions apply.
Updates from SA’s Best Digital Bank*:
- You can now download verified statements wherever you are*
- Scan QR codes to make payments using your app
*Columinate’s 2018 SITEisfaction®
*Verified statements only available on selected accounts
Ratings and Reviews
The app is great, but has a few bugs
The main issue I have is this. A new iOS update is rolled out, and suddenly my mobile device is no longer “linked” to my account. Try to chat to private banking representative, and the reply is “sorry. Cannot help you, please delete your device from “online banking settings>devices, then reconnect it”. easy enough I think. So I try to do this on my phone... No luck. Impossible to delete devices. Try it on my iPad, same problem. Then my iMac using safari, no option available to delete a device, finally tried chrome and the same issue. So here
I sit with a non functional app, and a few serious banking issues with serious consequences. i have tried to do this several,times, but it doesn't give me that option (to delete a device). Please don’t tell me it only works on IE, because After 11 years of hassle free computing, I will never again be the owner of any Windows based device. Honestly, it’s an awesome alp with all the functionality anyone would desire, but I cannot begin to explain the frustration I feel right now.
Update on the latest version: I’ve got a response from the developer. All I can say is: have you tried using it in landscape mode on an iPad? It’s pathetic. Who cares about rearranging icons. The app is a far cry from what it once was if icons and menus are more important than actual banking data. How hard can it be to get this right, you had it right before...
Previous review (01): The updated version of the app for tablets is sad. Instead of using the full screen, information is displayed in a quasi-window, which is approx 1/3 of the screen in size, effectively like using a phone app on the tablet. I give up on this app on a tablet, it’s a pain to use. The dev team really needs to wake up. UI design was previously significantly more functional, and that should be the first goal for an app like this.
Review on the previous version: The scaling of the side menu and the buttons at the bottom is not correct on an iPad (text is huge), while the bottom buttons are too short on the iPhone 6s. Aside from this, the new interface doesn't bring any real benefit - many common tasks like account transfers now require an additional tap to get to...
Developer Response ,
We have optimized the app to support both Tablet and Smartphone devices, enabling more functionality, such as Secure Chat, Report Fraud, Smart inContact etc.
This will require setup, by entering your Username, Card&Pin and complete the process with your OTP.
My app also stopped working when I upgraded my phone. Nedbank, Standardbank and ABSA was reregistered within minute with special security checks through my internet/browser/cellphone number banking, but the FNB app needs some card number, that I have never ever used since I opened the account (don’t even knows were it is). Went to the branch. Now I have to reapply for this card otherwise I cannot get my app to work. Did not have the right documents with me, so I am still app-less. My FNB internet banking works, why can’t there just be an activation thing from my internet-banking like with the other major banks. Have been without the app now for more than a month. I do not have time to go back to the branch so I am stuck. You claim to be the best digital bank, why is my Nedbank, Standardbank and ABSA apps up and running hassle free within minutes and yours is not?
Developer Response ,
I apologise for the inconvenience caused.
Unfortunately, in order to verify a new device, you will require a card & pin combination.
If you have received your card and the issue still persists, please contact the App Support team on 087 575 0362.
- FirstRand Bank Limited
- 92.5 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- ©2015 FirstRand Bank Limited Reg. No. 1929/001225/06
Up to six family members will be able to use this app with Family Sharing enabled.