Freshdesk 4+
FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
-
- Free
Screenshots
Description
Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone.
Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.
Key Features:
Get a quick overview of your helpdesk. Access all tickets available to you.
Prioritize the tickets that need your attention with filters before responding.
Manage your support - Set priorities, assign agents, change tickets statuses.
Race through routine actions with one-click scenario automations.
Delete tickets and block spam right from your phone.
Log time spent on a ticket.
Stay informed about all updates and changes with push notifications.
What’s New
Version 9.2
We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!
Ratings and Reviews
Great Helpdesk Experience
I like Freshdesk it doesn’t matter which plan you are using you still able to provide good a support to your clients.
App works ok but requires a lot of improvement
I use this app daily to keep track of my support tickets. I still find doing certain tasks easier and faster from my PC like time logging and modifying ticket types.
I'm also particularly annoyed that there isn't an option to see all my own unresolved tickets. Only can see my open and pending tickets, and if ticket is on any other status I have to manually search through everyone's tickets - this is very problematic when you use freshdesk with dozens of colleagues...
Developer Response ,
Hi Darren, we're sorry to know that you're unhappy with the app. You can filter out unresolved tickets assigned to you and save it as a custom view from the desktop. Such custom views can be accessed via the mobile app quickly. Hope this helps.
Brilliant
Helped my business prioritize my tickets and get things done ,
Developer Response ,
Thank you for your feedback!
App Privacy
The developer, FRESHWORKS TECHNOLOGIES PRIVATE LIMITED, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
- Size
- 158.3 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 15.0 or later.
- iPad
- Requires iPadOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Bosnian, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- Age Rating
- 4+
- Copyright
- © 2017 Freshworks Inc
- Price
- Free