Woolworths (Pty) Ltd 4+

Online shopping fails at checkout

Have used this app frequently. Sadly there are two recurrent problems for me - both are at the checkout point for Click and Collect. Firstly the app hangs (often but not always) during the checkout procedure usually at the payment screen but sometimes earlier in the process. Secondly it would be better if your checkout info was retained on the app so when it does hang you don’t have to go through the entire procedure over and over again. There have been multiple occasions when I have had to scrap the Click and Collect order as I cannot get the payment through until the following day thus delaying my collection date. This means I then have to go into the store to shop. It rather defeats the object of non exposure to COVID. I have not experienced this problem when shopping online via my laptop only via my phone ((Apple)

Developer Response ,

Hi. Thanks for the feedback. We are aware of the click and collect issue and are busy resolving it. We will update you here when this is complete. Sorry about the bad experience.

In an attempt to not be the last they have become the WORST

DO NOT use this app. Apparently Woolworths doesn’t pay their drivers and that’s why the app FORCES you to leave a tip for the driver, a job someone SHOULD already be getting PAID for. But no tip for the person who is actually doing the shopping?? Are their fees worked into the ridiculously higher prices in the app?? Woolworths is expensive enough and the app MARKS UP PRICES (as if Woolworths needed to become more expensive for less and worse quality.) ontop of that whilst you are shooo g on the app, it kicks you out, it says app stopped working every single time. Woolworths rushed to get their app developed so fast so they wouldn’t be the last but at what cost? They clearly aren’t concerned that their app barely ever works. In fact every time I order off the app there is always an issue with my order due to the app. Then you get called and hounded by rude staff who work at Woolworths but aren’t qualified enough to assist you if the app is causing an issue with your order no all they say is “check app” even if said app has kicked you out and is refusing to allow you back in. WORST APP WORST PLACE TO SHOP. THEY DIDNT WANT TO BE LAST SO THE CONSUMER PAYA THE PRICE OF APP RELATED ISSUES TO THWIR ORDER EVERY. SINGLE. TIME. DO NOT USE. Then it takes Woolworths a week to get back to you IF THEY EVEN BOTHER GETTING BACK TO YOU. I HAD TO SPAM THEM EVERY DAY FOR A WEEK. Pathetic.

Developer Response ,

We're sorry you had a disappointing experience. Our tech team aims to fix bugs in upcoming updates, please continue to give us feedback if this kind of issue persists.

Worst app ever

This app has caused me hours and hours of pain and frustration. So full of bugs and empty promises. One of the worst is that the delivery address randomly changes in the middle of my shopping. This has happened at least twice when the available time slot changed whilst I was shopping. However, there is no way to cancel the order even one second after it has been placed! Checkers has a nice red cancel order option. I had to phone and be on hold and give numerous details. I was assured that the order had been cancelled but no, it arrived to the wrong address shortly afterwards. The contact shopper button has never ever worked. The track driver option is intermittent. The search function - try searching for garlic and every single item remotely collected to garlic appears except for actual garlic which is way way down the list. Similar for strawberries and any number of fresh food items. The way to add items to the basket is also random. Sometimes clicking on the plus button adds the item. Sometimes a drop down menu appears. All feedback to Woolworths falls on deaf ears. Using this app is a constant and reliable source of annoyance whenever I shop online.